Workforce Management Analyst

Workforce Management Team Member

The Workforce Management (WFM) team is part of the Retail Finance & Operations organization and partners closely with our EVP of Stores and Brand SVPs of Stores to drive operational excellence across all brands. We provide strategic insights and analytical support that optimize labor planning, enhance store productivity, and inform key business decisions. Operating in a collaborative, data-driven environment, our team values cross-functional partnership, continuous improvement, and delivering results that support both our stores and leadership.

We are seeking a proactive, analytical individual to join the Williams-Sonoma Inc's Workforce Management (WFM) team. This role is responsible for delivering staffing, scheduling, payroll, and analytical support to all retail stores while providing the insights needed to inform business decisions. The position focuses on improving store productivity and profitability through optimized workforce processes and data-driven analysis that support our retail growth strategy. The ideal candidate thrives in a collaborative environment, managing multiple projects at once, and will report to the Director of Workforce Management.

Responsibilities

• Develop, maintain, and enhance workforce management tools and reporting to support scheduling, labor forecasting, and staffing optimization.
• Partner with Retail Finance, Store Operations, and HR to align labor plans with business priorities and financial targets.
• Analyze store-level labor performance, productivity trends, and key operational metrics to identify opportunities for improvement.
• Support labor model development and maintenance, ensuring accuracy in labor standards, workload drivers, and scheduling parameters.
• Provide insights and recommendations to leadership to improve store scheduling effectiveness and labor utilization.
• Assist in annual budgeting and forecasting of retail labor and productivity.
• Prepare cross-brand financial reporting and analysis for senior leadership, highlighting performance trends and key business insights.
• Provide ad hoc analyses and presentations to senior leadership to support strategic decision-making.

Criteria

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available :

Continued Learning