Community Resource Officer (Security)

A Little About Us :

At Block by Block, we don’t just show up in communities. We stand with them.

For nearly three decades, we’ve been the boots-on-the-ground crew that keeps downtowns welcoming, safe, and thriving. Our teams are made up of everyday legends who take pride in looking out for people, cleaning up what others overlook, and bringing a sense of calm, order, and hospitality to public spaces.

We’ve built our reputation the old-school way : through service, consistency, and actually caring about the people who live, work, and visit the districts we serve. And we’re still evolving—because real community work requires both tradition and innovation. That’s why we’re growing, adapting, and creating new roles like this one, and if you’re someone who believes in purpose over ego, presence over posturing, and leadership that shows up for others, you’re going to fit right in.

PAY IS $25.00 PER HOUR - WEEKLY PAY

Job Summary :

Community Response Officer will patrol and monitor an assigned area on bike and foot to report any suspicious activities to local authorities. The Community Response Officer will engage with area stakeholders, visitors and residents to determine safety concerns and develop problem-solving strategies to effectively resolve these issues.

Key Responsibilities :

• Patrols properties, verifies access, and monitors to maintain safety and security
• Provides a strong security presence to deter criminal activity, enforce client rules, and actively address any unwanted behaviors
• Firmly and courteously requests compliance from persons violating client rules or committing crimes, such as aggressive panhandling, loitering, or any type of disruptive behavior
• Monitors and patrols designated areas or zones while identifying and addressing any security concerns
• Responds to any incidents, investigates disturbances, and reports findings accurately and professionally
• Thinks critically in order to engage with the public and stakeholders to address security concerns in order to provide resolutions to issues or concerns
• Creates written, detailed, and accurate Incident reports and property condition reports
• Provides accurate descriptions of persons, vehicles and other similar identifiers to law enforcement and others when needed

Required Skills / Abilities :

• Must have excellent observational skills in order to identify security concerns and implement strategies to resolve conflicts and formulate effective responses
• Must have the ability to remain calm in high- pressure situations
• Must have excellent communication skills in order to provide successful de-escalation strategies
• Must be able to speak, read, and write the English language in order to create basic reports. A high proficiency in speaking the Spanish language is a preferred but not required.
• Must have excellent critical thinking skills
• Must be able to articulate an accurate description of persons, vehicles, and other similar identifiers
• Must be able to develop written Incident reports and property condition reports that are detailed, accurate, and professional
• Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and Civicity / Block by Block standards of expected professionalism

Education and Experience :

• High School diploma or GED equivalent required
• Certifications in de-escalation techniques, defensive tactics, collapsible baton, chemical irritant or pepper spray, crime prevention, knowledge of surveillance camera systems, and FAA Part 107 drone pilot certification are also beneficial
• Valid State Guard Card where applicable

Physical Abilities :

• Must have the physical capacity to capture and detain individuals if necessary
• Must have the ability to traverse continuously on bike or foot during an eight-hour shift, with normal breaks (two fifteen minutes, and one thirty-minute meal break)
• Must have ability to stand for extended periods of time
• Must be able to work outdoors in all conditions with provided inclement weather gear
• Must have ability to lift 50 lbs., twist, bend and stoop occasionally

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.

We are proud to offer the following benefits :

Insurance : Medical with available FSA and / or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

Paid time off : Vacation, Sick Time and / or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

Other : 401K Retirement Savings Plan

Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.