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Data Center Technician
Data Center TechnicianUniversity of Colorado Boulder • Boulder, Colorado
Data Center Technician

Data Center Technician

University of Colorado Boulder • Boulder, Colorado
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  • [job_card.full_time]
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Job Summary

The Office of Information Technology encourages applications for a Data Center Technician! This role works within OIT for our campus data centers, including supporting our Data Center Manager. The Technician will provide operational support pertaining to customer facing operations (provisioning of rack space, customer deployments, adds / cancels, and customer communication) and support of the critical data center infrastructure (chillers, CRACs / CRAHs, UPS, Generators, and security hardware) within the data center spaces. The job duties will require the ability to distinguish between colors (white, red, blue and green) and lifting, both which can be performed with assistive technology.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Vision :

  • OIT will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be an outstanding public university.

Mission :

  • OIT enables campus priorities by providing high-value IT services and solutions.

    • Values :

  • Trust, as a foundation for how we engage with one another and with campus partners, along with
  • Passionate curiosity in how to better support the campus and our partner’s while
  • Fostering empowerment and authentic engagement among ourselves and
  • Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued.

    • Strategy :

  • OIT will advance learning and discovery by delivering high-value reliable IT services and solutions that :
  • Provide a fluid and adaptable academic and student experience
  • Enable research competitiveness and
  • Deliver core infrastructure and enterprise IT services for business efficiency.

    • What Your Key Responsibilities Will Be

    Colocation & Data Center Operations :

  • Customer Deployments : Be responsible for participating in customer facing communications as it pertains to coordinating the deployment of new equipment & customers within campus data center spaces. Participate in physical duties as it pertains to installation (PDU, server & cabling), labeling, and receiving operations. This role will be responsible for the upkeep of data center records via DCIM tool.
  • Remote Hands : This position will perform communication and completion of received customer requests that vary from visual inspections of customer environments, connecting of crash-carts, cabling changes, server component installs / troubleshooting, shipping operations, and the escorting of third-party vendors.
  • Cancels / Decommissions : Assist in customer facing communication as it pertains to coordinating and confirming the cancellation of data center services. This role will also help with the physical action of uninstalling data center hardware, updating DCIM records, removal of cabling, and engagement of asset surplus procedures.
  • Customer Site Access : Coordinate the provisioning and removal of customer site access for the campus data centers. This entails customer facing communication, updating of customer access & email lists, and the completion of data center tours.
  • Service Documentation : This position in collaboration with the Data Center Manager will generate and update the published documentation as it relates to data center services.

    • Service & Infrastructure Operations :

  • Monitoring : Be responsible for the processing of service and infrastructure alarms both during and after-hours. This is to include alert response, physical action, and the performing of escalations based on standard operating procedures.
  • Preventative Maintenance : Assist in the engagement / contact and escorting of vendors and / or CU Facilities department related to the preventative maintenance of the critically important data center infrastructure (chillers, CRACs / CRAHs, UPS, Generators, and security hardware).
  • Inspections & Walkthroughs : This position performs reviews of completed site walkthroughs and will be responsible for creating tickets / cases to address non-passing findings. The Technician will also perform site walkthroughs as needed.
  • Inventory Management : Be responsible for completing inventory cycle counts and audits along with general receiving operations. This will also include the allocation of consumables and assets needed for customer deployment and creation of project bill of materials (BOMs).
  • Emergency Procedures & Documentation : Be responsible for performing emergency procedures when initiated during service impacting events. Assist in the update & creation of both emergency procedures and facility-based SOPs relating investigating & operating critically important infrastructure.

    • What You Should Know

  • This position is working primarily on site.
  • The schedule will vary between different options ranging from 6AM-3PM, 7AM-4PM, 8AM-5PM, 9AM-6PM for example, based on business needs. This position will be fairly flexible for scheduling.
  • After hours access will be needed once in on-call rotation. Possibility for normal afterhours work or weekends could be required, depending on scheduled events / maintenance.
  • Visa sponsorship is not available.

    • What We Can Offer

  • The salary range is $55,100 to $65,497 annually.

    • Benefits

    At the , we are committed to supporting the holistic health and well-being of our employees. Our comprehensive includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the program.

    Be Statements

    Be collaborative. Be inspired. Be Boulder.

    What We Require

  • Bachelor’s degree from an accredited institution. A combination of education and / or relevant experience as described below may be substituted for a degree on a year for year basis.
  • At least two years of professional experience in a related field.
  • A Valid U.S. Driver’s License.

    • What You Will Need

  • Positive demeanor and good work ethic.
  • Demonstrable ability to track and manage multiple tasks at the same time.
  • Highly organized and meticulous approach to all work tasks and products.
  • Ability to work both as a team and independently as needed.

    • What We Would Like You to Have

  • Experience with network and fiber testers (Fluke / Viaavi).
  • Datacom cabling certifications (copper & fiber).
  • Experience with server / pc hardware repair.
  • Experience supporting data center critical infrastructure (CRACs / CRAHs, pumps, chillers, UPS systems, generators, electrical panels / breakers).
  • Experience in an IT field.
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