Telephone Operator (OPR)- Oakland

This position will work the afternoon shift, which operates from 3 : 00 pm to 11 : 00 pm. Rotating holidays are required. This position will offer a hybrid work-from-home opportunity, after specific training and benchmarks are met, but applicants must be located or willing to relocate within 1-hour of Pittsburgh. Previous call center experience is highly preferred!

• Responsibilities :
• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process the appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide physician-on-call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine caller's requirements (extension desired, information requested, etc.) and transfer call.
• Provide a status report on any page in progress to the individual requesting the page.

High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

• Licensure, Certifications, and Clearances :
• Act 34
• UPMC is an Equal Opportunity Employer / Disability / Veteran