Shift Manager

Shift Manager

The Shift Manager plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

Plan his/her duties and responsibilities for each shift

Verifies compliance of procedures and protocols

Attends and resolves problems as they appear in the restaurant operation

Assist the General Manager

Coach and lead a team with no supervision

Involves himself in the operational and technical training of employees

Maintain a positive atmosphere of teamwork and full of energy

Verifies customer satisfaction/Handles customer complaints

Applies a continuous improvement mindset to processes and procedures

Open/close restaurant

Assist with inventory (logging)

Assist with staffing needs

Assist with controllables and labor

Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.

Follows and abides by all safety rules, policies, and procedures

Qualifications

High School Diploma or equivalent required

1+ year of experience in similar roles or with customer experience

Demonstrates strong leadership potential by actively supporting team dynamics.

Committed to guest satisfaction, upholding a guest-first mindset in all interactions.

Preferred: Food Handlers Card/ ServSafe Certification

Fluent in English & Spanish*

Ability to work with computers

Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.

Ability to stand for long periods

Flexibility to work nights, weekends, and holidays

Expected Behaviors

Be Service OBSESSED

Friendly, welcoming attitude / Models customer orientation for other employees

Anticipates and prevents problems with a proactive attitude

Energetic Team Leader

Must have excellent interpersonal communication skills to work with others

Sense of urgency

Attention to details

Proactively help where it is most needed in the restaurant

Pay Range

Starting from USD $22.00/Hr.