Customer Service Representative

Starting pay : up to $35,000 - $55,000 (hourly + commission)

Job Description

Launch your career with TWO MEN AND A TRUCK and discover the opportunities for growth or movement to other franchises. At TWO MEN AND A TRUCK your opportunities for growth are endless. More than one quarter of our franchise owners originally started as employees in our system!

The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK customers through in-depth knowledge of company products and services.

Job Responsibilities

• Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services
• Asks open-ended, probing questions to determine customer requirements and expectations
• Directly and accurately inputs information into internal move software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
• Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services
• Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
• Complies with federal, state, and local legal requirements when scheduling moving services and staff
• Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections
• Prepares all move-related paperwork and documents on a daily basis
• Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints
• Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
• All other duties as assigned

Job Requirements

Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Tulsa, OK. The employer at this location is TMT Oklahoma, Inc.