Branch Float Assistant Manager - Golden Gate

Job Description

Job Description

Who Are We? With an “A” health rating and solid year-over-year growth, San Francisco Federal Credit Union’s (SFFedCU) membership is now over 43,000 with assets surpassing $1.3 billion and branches located in San Francisco and San Mateo County. Continuing along it highly successful growth trajectory, SFFedCU is seeking a Branch Supervisor for our Golden Gate Branch in San Francisco. The Position The Branch Float Assistant Manager serves as the liaison between the member and the Credit Union. He or she provides Uncommonly Good Service and deepens relationships with each and every member. The Branch Float Assistant Manager will assist in training and developing of staff, provide input for performance reviews, process and complete various reports, as well as ensure high level of quality of work by staff members. The incumbent also provides staff support for a variety of delivery channels such as back office and front-line transactions review / approval, loan processing, new accounts, member issues review and resolution.All employees of SFFedCU are proactive, results driven and fully committed to the Credit Union’s mission and vision by striving to achieve the highest standards of excellence and consistently exceeding the expectations of member, team and community experiences. They are also enthusiastic and willing ambassadors of the Credit Union through participation in Community Share projects and initiatives. Responsibilities Member Focus : Experience, Products and Services

• Displays high energy and engagement while enhancing member satisfaction; Consistently evaluates members’ needs and offers the appropriate products and services to enhance member relationships and foster member loyalty.
• Empowers and supports staff to achieve results in a timely manner to exceed member expectations by actively collaborating in research efforts to identify causes of complex member issues, over-deliver on commitments for problem resolutions and provide necessary updates and information to members.
• Partners by accurately processing, or helping staff to process, all member requests, Shared Branch transactions, teller transactions such as deposits, back-office transactions, record retention, imaging, as well as Returned Items in a timely manner
• Consistently cross-sells all other credit union products and services while displaying a comprehensive understanding of all product features / benefits, as well as exercising the ability to neutralize the competition through applying market and industry knowledge.

Team Dynamics / Leadership

Dependability and Productivity

Quality Assurance and Regulatory Compliance

Who are you?

Why Join Us? The compensation package includes an excellent benefits program including health insurance plans, generous PTO, 401(k) Plan, profit sharing, competitive base, bi-annual bonuses, as well as tuition reimbursement.SFFedCU is an Equal Employment Opportunity Employer. In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV / AIDS status, genetic information or any other characteristic protected by law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.