Vice President, Shared Services

Job Description

Job Description

Description

The Vice President of Shared Services will oversee CME’s multidisciplinary technical departments—including surveying, planning, landscape architecture, structural, geotechnical, and engineering—within the Municipal and County markets. This leadership role is responsible for the overall performance, production, and delivery of services across these groups, ensuring operational excellence and collaboration statewide. The VP will manage and coordinate teams across New Jersey to strengthen shared services, drive growth, and enhance the company’s integrated service delivery.

Responsibilities

• Resource Planning

o   Responsible for the coordination of personnel to achieve operational and business objectives, by leveraging Trilon workshare, driving growth opportunities through new and existing clients, and managing the team’s resources.

o   Responsible for driving hiring goals across the business unit to achieve yearly hiring goals.

o   Responsible for ensuring the business has an appropriate backlog that supports the existing staff base and yearly growth targets.

o   Proactively forecasting and resolving lulls in business to ensure operational and production goals are met

o   Coordinating with other business units to ensure positive CME and proper resource allocation

o   CME

§  Ensure business units share resources, expertise, and drive a one CME culture across the company.

o   Clients

§  Ensure client satisfaction, client coordination, and overall high-quality service are provided to our clients.

§  Help ensure that Project and Program managers are held accountable to the project contracts and proactively intervening when necessary to prevent project delays or scope creep that would impact the health or safety of the project.

o   Achieve the overall groups’ financial performance, operating as the point person coordinating with other groups to ensure business metrics are being achieved.

o   Review and mitigate all project writes offs that are $10,000 or more in.

o   Ensure project schedules are prepared and maintained.

o   Hold staff accountable to achieve their project performance goals, including schedule, quality of product, client communication, internal coordination, and production targets.

o   Monthly, review the backlog of work and utilization rate for each office and department.  As required, direct corrective action through the direct manager to ensure all departments remain within budget.

o   Ensure non-billable payroll time is kept to a minimum throughout the firm.

o   Implement corrective actions when and where necessary to enforce operational excellence.

o   Responsible for the department’s strategic growth by building out a 3-year strategic roadmap to align with the overall company growth strategy and priorities.

o   Develop and implement the firm’s business development policies and procedures.

o   Quarterly, report to the Executive team on the status of the firm’s marketing efforts and direct corrective action as required.

o   Develop promotional programs including trade shows to attend, public relations, and advertising and promotional literature plans.

o   Approve qualifications for identifying potential clients and prospects and approve the lists of targets.

o   Monitor the resolution of client complaints.

o   Performance Management

§  Ensure proper career progression and planning is occurring in the organization by holding management accountable to career conversations and other career development programs.

§  Support the team and approve of employee performance management in line with HR guidance and Executive leadership and potential to the extent of termination if necessary.

§  Approve exceptions to policy and procedures for salary adjustments and general bonus amount allocated for qualified staff.

o   Hiring

§  Responsible for driving employment targets at CME by leveraging recruiting, supporting other business units with recruiting leads, and developing a sustainable backlog that supports growth

o   Culture

§  Uphold a strong CME and Trilon culture across the organization by driving collaborative, safe working environments, which is measured by the team’s performance of eNPS.

Personal allocation of time

o   Proposal and new work ventures

o   Project work includes reviews, quality reviews, and engineer coordination

o   Political events

o   Trade shows

o   Trilon Coordination

o   General management, like hiring, business reviews, business coordination.

Qualifications

Benefits

CME offers a competitive compensation package including : medical, prescription, dental and vision coverage, 401(k) retirement plan with employer match, educational assistance program and paid time off.