Program Manager, IT Operations - Clinical Engineering

Program Manager, IT Operations - Clinical Engineering

Hourly Pay Range: $41.64 - $64.54 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Program Manager, IT Operations - Clinical Engineering
• Location: Warrenville, IL
• Full Time
• Hours: Monday-Friday, 8:00am - 5:00pm
• Hybrid Position
• Some local travel to other corporate sites (Skokie - Arlington Heights) will be required as needed.

Job Summary:

As the Program Manager, IT Operations - Clinical Engineering at Endeavor Health, you will be responsible to assist the CE Director to support operational and strategic initiatives of the Clinical Engineering (CE) department in providing a safe, high-quality and cost-effective technology management solutions that meets the clinical needs, regulatory requirements and supports comprehensive medical equipment life cycle management. Helps in ensuring appropriate CE operational services KPIs and SLAs agreed upon with operational stakeholders are delivered successfully. Appropriate vendor management and escalation support is provided to help patient-facing operational departments to maintain their productivity metrics.

This work will involve leading, overseeing and ensuring the successful delivery and management of multiple projects to deliver business value. You will establish and maintain collaborative partnerships with IT, Supply Chain, Finance, Environment Health & Safety, and various Operational departments. CE Program Manager will implement sustainable projects and ensure timely support coordination to ensure and position Endeavor Health for strategic and operational success in the future, with a focus on providing safe, seamless, and personal care.

To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.

What you will do:

• Takes lead in ensuring CE operational services KPIs and SLAs are delivered successfully. Works with CE partner(s) to identify root cause and ensure permanent solutions are implemented.
• Takes lead with CE partner(s) for operational activities, especially when multiple departments and teams are involved.
• Serves as primary CE and IT liaison for program-based, project-based and operational-related activities, including cyber-related work orders.
• Takes lead in developing and ensuring compliance with system-wide CE policies, procedures and best practices for maintenance and support responsibilities, including regulatory and accreditation standards.
• Assists in managing departmental financial performance. The emphasis will be on cost-efficient management, proactive escalation on budget-related issues and assist in annual capital & operating budget processes.
• Responsible for managing all aspects of assigned CE project over the project lifecycle in support of the organization's strategic objectives and ongoing operations.
• Collaborates with vendors, including escalation support, to ensure systems and solutions are achieving or exceeding the needs of Endeavor Health.
• Responsibility to collaborate and regularly meet with various departments and service lines to effectively provide CE operational services. This may include various IT teams, Supply Chain, Finance, Accounts Payable, Environment Health & Safety, various Operational departments and 3rd-party vendors.
• Leads reviewing and identifying opportunities from survey responses for continuous improvement in service delivery.
• Self-motivated, works independently and can work as part of a team. Demonstrates problem-solving skills and able to learn effectively to meet deadlines.
• Demonstrates the ability to manage multiple parallel assignments, prioritize work and operate under tight deadlines.
• Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• On-call duties may be applicable.
• All other duties as assigned.

What you will need:

• Education: Bachelor's degree (technology related, healthcare technology, biomedical/clinical engineering or related field)
• Experience: Seven (7) or more years of experience in Biomed or IT Operations or Clinical Engineering services within healthcare industry
• Unique or Preferred Skills:
• Biomed or Clinical Engineering operational services experience.
• Experience with medical equipment/devices.
• Exposure to technology project management.
• Exposure to medical device integration with Epic or EMR systems.
• Working with waterfall and/or agile project management methodologies
• Healthcare industry experience.
• Knowledge of various different types of patient care equipment.
• Ability to create reports and make presentations on operational and technical issues.
• Ability to perform financial management to stay within approved budget
• Excellent verbal, written and presentation communication skills essential.
• Proficiently manage multiple projects with efficiency.
• Personal and ethical accountability.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Self-motivated: given appropriate direction for goals, must be able to work autonomously in a sometimes ambiguous and changing environment.
• Demonstrated analytical and critical thinking for problem solving / issue resolution.
• Detail-oriented, with strong organizational, prioritization, and planning skills.
• In-depth knowledge of integrated healthcare systems, technologies and platforms (including both virtual and physical infrastructure environments).
• Exposure to cybersecurity best practices for medical equipment and medic device integration.
• Expertise in setting and managing customer expectations.

Benefits (For full time or part time positions):

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) all recognized as Magnet hospitals for nursing excellence.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.