Talent.com
Customer Success Specialist
Customer Success SpecialistPluralsight • Mesa, AZ, US
Customer Success Specialist

Customer Success Specialist

Pluralsight • Mesa, AZ, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Customer Success Specialist

A Customer Success Specialist is responsible for leveraging scale techniques to manage large volumes of customer contracts along with value driven conversations through the customer lifecycle for higher value customers in their territories. This position is responsible for ultimately supporting, managing, and closing renewal transactions. They collaborate within Revenue and Success, Marketing and Legal to maximize the renewal forecast while looking for additional opportunities for upselling additional revenue. The Customer Success Specialist works in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to maximize growth within the account.

Who youre committed to being :

  • You enjoy learning and are open to new ways of doing things.
  • You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
  • When communicating, you are self-aware, insightful, and proactive.
  • You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.
  • You believe in continuous improvement and request frequent feedback from others.

What youll do :

  • Drive forward Pluralsights Client Engagement Model to ensure customer and Pluralsights mutual success.
  • Anticipate customer needs and proactively forecast and mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth.
  • Maintain and lead periodic check-ins with key customers to ensure theyre receiving the most value from the product / service.
  • Partner with cross-functional teams, including sales, to identify growth opportunities and ensure a seamless customer journey.
  • Provide advanced product information and use your expertise to recommend the right services and configurations to meet each customers specific needs.

    • Experience youll bring :

  • Experience renewing customers and identifying expansion opportunities
  • Experience developing and implementing a relationship management and success plan for existing customer accounts with manager guidance
  • Background in business development, sales or scale customer success
  • Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
  • Proven track record of success in managing a high-volume portfolio of enterprise accounts leveraging data to improve efficiency
  • Business acumen and ability to analyze data to address customer situations
  • Ability to travel up to 15%

    • Requirements :

  • Requires a minimum of 2 years of experience in Success and Renewals.
  • Strong negotiation, prioritisation and relationship building skills.
  • B2B SaaS experience; familiarity with SaaS renewal motion
  • Experience with Gainsight, Salesforce, and Gong is preferred
  • Travel : Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs.

    • Why youll love working here :

  • Were a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
  • Were mission-driven and values-guided.
  • We have a strong commitment to diversity and belonging.
  • We cultivate a culture of trust, autonomy, and collaboration.
  • Were lifelong learners and champion team member growth and advancement.
  • Weve got you covered : team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds, and more.

    • About us :

    Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of todays tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

    [job_alerts.create_a_job]

    Customer Specialist • Mesa, AZ, US

    [internal_linking.related_jobs]
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Fountain Hills, Arizona, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Flexible Online Study Participant (Hiring Immediately)

    Flexible Online Study Participant (Hiring Immediately)

    Maxion Research • Fountain Hills, Arizona, US
    [job_card.part_time]
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Success Manager

    Customer Success Manager

    Solera • Mesa, AZ, US
    [job_card.full_time]
    Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Success Manager, PerfectScale by DoiT - CT / MT

    Customer Success Manager, PerfectScale by DoiT - CT / MT

    DoiT International • Mesa, AZ, US
    [job_card.full_time]
    We are looking to hire a Customer Success Manager located in Central or Mountain Time zones.This is a fully remote opportunity. DoiT is a global technology company that works with cloud-driven organ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Specialist - Work from Home ($18.50 per hour plus Bonus)

    Customer Specialist - Work from Home ($18.50 per hour plus Bonus)

    TurboTax • Apache Junction, Arizona
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    On Call Substitute Teacher

    On Call Substitute Teacher

    Zen Educate • Fountain Hills, Arizona, USA
    [job_card.full_time]
    Limited Positions - Now hiring for the 2025–2026 school year.We're hiring now! Zen Educate is looking for Para Educators. You'll grow your skills, gain meaningful experience, and work where your sup...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr. Client Success Specialist

    Sr. Client Success Specialist

    InStride • Mesa, AZ, US
    [job_card.full_time]
    At InStride, people are our purpose.We believe that investing in people is the most powerful way to drive successfor individuals and organizations alike. As a public benefit corporation, we partner ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technical Director

    Technical Director

    TECHSTAFF OF ARIZONA • Coolidge, AZ, US
    [job_card.full_time]
    The Technical Director is responsible for leading all scientific, technical, and innovation functions for a next generation contractor manufacturer specializing in clean, high-performance personal ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Success Manager - USA

    Customer Success Manager - USA

    ArmorCode • Mesa, AZ, US
    [job_card.full_time]
    ArmorCode is on a mission to supercharge security teams with a new model to reduce risk and burn down critical security tech debt. With its AI-powered ASPM platform, ArmorCode integrates with all yo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    RCM Client Success Specialist

    RCM Client Success Specialist

    Altea Healthcare • Gilbert, AZ, United States
    [job_card.full_time]
    Client Services / Revenue Cycle Management.The Client Success Specialist – Healthcare RCM is responsible for ensuring healthcare clients achieve optimal outcomes through our revenue cycle managemen...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Manager

    Customer Service Manager

    Goodwill of Central & Northern Arizona • Mesa, AZ, US
    [job_card.full_time]
    Mesa Arizona, 85203, +1 (480) 3987650.Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA)...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Mercor • Casa Grande, Arizona, US
    [filters.remote]
    [job_card.full_time]
    About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Operational Support Finance, Sales and Customer Success

    Operational Support Finance, Sales and Customer Success

    Annexus Health • Mesa, AZ, US
    [job_card.full_time]
    Operational Support Finance, Sales and Customer Success.At Annexus Health, we are a team of dedicated professionals with backgrounds in life sciences, healthcare software technology development, a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Crypto Customer Success Specialist (Global-Remote-Non.US)

    Crypto Customer Success Specialist (Global-Remote-Non.US)

    Token Metrics • Mesa, AZ, US
    [filters.remote]
    [job_card.full_time]
    Crypto Customer Success Specialist.Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on p...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Retention Representative

    Customer Retention Representative

    EchoStar • CASA GRANDE, Arizona, United States
    [job_card.full_time]
    Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decis...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Restaurant Delivery - Receive 100% of Customer Tips

    Restaurant Delivery - Receive 100% of Customer Tips

    DoorDash • Casa Grande, AZ, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Consolidations and Reporting

    Director of Consolidations and Reporting

    Vaco by Highspring • Fountain Hills, Arizona, United States
    [job_card.permanent]
    Director of Consolidations and Reporting.Vaco has partnered with a prestigious company to hire their next Director of Consolidations and Reporting. This high-visibility role puts you at the center o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Fountain Hills, Arizona
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]