Senior Manager - Digital Product Management (Digital Growth Experiences)

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS and Enterprise Solutions team leads product development on a portfolio of products including consumer and commercial banking, commercial card, marketing capabilities, partner integrations, and the virtual payments platform. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.

The Senior Manager, Small Business Digital Growth Experiences is a product development role, you will be instrumental in delivering on the vision of the Small Business product suite and driving greater connectivity and growth across the digital ecosystem. You will partner across Card, Card Lending, Line of Credit, Banking, and Digital Experience teams to organize and evolve our strategies to meet the needs of our customers. This exciting role requires a motivated individual with passion, coupled with attention to detail, to define and manage the Small Business Growth and Experiences roadmap.

Key Responsibilities :

• Partner with the Small Business Product Strategy and Card Features team to prioritize and deliver initiatives that realize acquisition and engagement opportunities across the digital ecosystem
• Lead cross-functional SBS projects independently from end-to-end. Build consensus while also identifying risks and communicating with leadership to remove roadblocks. Present recommendations to senior leadership and cross-functional partners
• Manage the development and delivery of Agile stories and epics, ensuring alignment with our strategic objectives
• Build, maintain, and communicate the progress and delivery of the Small Business roadmap to ensure alignment of stakeholders, appropriate trade-off discussions, and management of risks and dependencies
• Serve as the central point of contact for Small Business Investment Planning and ensure alignment on related deliverables and adherence to deadlines
• Clearly articulate impact of any changes to team members and Engineering and ensure testing and acceptance processes are completed successfully
• Monitor and analyze cross-product performance metrics, providing insights and recommendations for optimization
• Continuously improve team processes and cross-pollinate best practices across the Enterprise
• Collaborate with key stakeholders including Engineering, UX Design, Digital Strategy, and New Product Governance to develop solutions that meet business and regulatory requirements and timelines
• Occasional travel

What you should have :

Salary Range : $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :