Restoration Project Manager

Restoration Project Manager

Do you love helping people through difficult situations? Then, don't miss your chance to join our franchise as a new restoration project manager. As a new restoration project manager at SERVPRO of Medford / Central Manhattan, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The restoration project manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened!"

Primary Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and / or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors and insurance representatives
• Manage production expenses including equipment, vehicles and other material assets
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
• Participate in recruiting, hiring and training production teammates

Position Requirements

Competitive salary based on experience.