Director, Operational Governance

Director, Operational Governance

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a realitydesigning and building a world class fiber network and creating a customer experience second to none.

Job Description

We are looking for a Director, Operational Governance to join our growing team! You are a strategic leader responsible for establishing and maintaining operational discipline, governance frameworks, and project execution excellence across the organization. You will report to the Vice President, Operations Support, Platform Innovation & PMO and oversee the enterprise project management office, ensuring all strategic initiatives, operational improvements, and cross-functional programs are delivered on time, within scope, and aligned with corporate objectives. You will also lead the development and enforcement of governance standards, operational policies, and performance reporting to ensure transparency, accountability, and continuous improvement across all operational domains.

As a Director, Operational Governance, your duties and responsibilities will include :

• Define and implement the company's operational governance framework, including decision rights, performance standards, and reporting structures
• Establish and maintain policies, procedures, and control mechanisms to ensure operational compliance, consistency, and efficiency
• Partner with executive leadership to prioritize strategic initiatives and allocate resources effectively across business units
• Lead regular operational review cycles and governance forums to ensure alignment with corporate goals and risk management protocols

Project Management Office (PMO) Oversight

Operational Performance & Continuous Improvement

Stakeholder Engagement & Communication

Qualifications

What it takes to catch our eye :

Education & Experience

Bachelor's degree required (Business, Operations, or related field preferred) Minimum of 5 years of program or project leadership experience 10+ years of experience in the telecommunications industry supporting business operations Proven experience leading operational governance and strategic program offices

Skills & Competencies

Expertise in communication, change management, and staff development Strong project and program management abilities, including building methodologies and tools Experience with Lean, Six Sigma, or other process improvement frameworks Strong business acumen with the ability to analyze complex data and drive strategic outcomes Ability to manage multiple priorities and synthesize business needs into actionable strategies High emotional intelligence, with strong interpersonal and stakeholder management skills

Preferred Qualifications

Lean Six Sigma certification or equivalent project / process improvement training Experience developing executive-level reports and dashboards Deep knowledge of telecom systems, industry practices, and operations

Physical Demands & Work Conditions

Primarily office-based; frequent use of computers and standard office equipment Domestic travel up to 30% may be required, occasionally on short notice May require extended hours or weekend work during critical project phases or deadlines