Title : Corporate Client Center Receptionist (Financial Services)
Location : Denver, CO (Onsite)
Monday - Friday
This position is perfect for someone who has worked in hospitality but looking to move into more of a corporate position!
Position Description
As a Client Center Receptionist, you play a pivotal role in shaping the first impression of our organization for both employees and clients. Your responsibilities extend beyond managing the front desk; you are the face of our company, embodying the principles of hospitality and exceptional customer service. By adhering to the 10-5 rule—acknowledging clients at 10 feet and greeting them at 5 feet—you ensure a welcoming and professional atmosphere. Your role involves escorting clients to their meeting rooms, providing light meeting planning support, and offering immediate solutions to inquiries, all while maintaining a high standard of service. The ideal candidate is customer-focused, with excellent organizational skills and keen attention to detail.
Job Responsibilities
- Stand, greet, and welcome all clients to the Client Center throughout the day.
Escort clients to the appropriate meeting room or space, offering coat room and bag check services to enhance their comfort.
Assist, tend to, and anticipate guest needs on the floor, ensuring a seamless and pleasant experience for all visitorsWork closely with J.P. Morgan's internal and external partners, including catering, security, audio-visual, events, and facility teams, to ensure smooth operations and exceptional service deliveryLearn the EMS reservation system, to track events and understand expectations for each meetingConduct various administrative tasks such as : updating reservations as needed, answering the phones / taking messages for event planners, placing facilities tickets for events, receive and log packages, ensure business center is tidy and review supply inventoryDemonstrate flexibility by working early mornings or late evenings as needed for event coverage, ensuring that all events are adequately supportedUnderstand meeting room capabilities and catering offerings to provide informed assistance to clients and employeesFamiliarize frequent users within the building and guests arriving to the centerAssist planners with light data entry for events, contributing to the overall efficiency and success of the Client CenterQualifications
Bachelor degree required2 years of administrative and / or hospitality experience, demonstrating a strong foundation in customer service and organizational skillsExcellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.Ability to stand for long periods, maintaining a welcoming presence at the front desk.Outgoing, professional, and able to work well under pressure, ensuring a calm and efficient environmentSkills include familiarity with widely-used software packages e.g. MS Word, Excel, and PowerPointDexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.