Business Operations Lead - Virtual Health

Business Operations Lead

Become a part of our caring community and help us put health first. We are seeking a data-driven and detail-oriented Business Operations Lead to join our forming Virtual Clinics Team. This role is critical in driving strategic decision-making, optimizing business performance, and supporting the operational infrastructure that powers our virtual healthcare services.

Key Responsibilities

Analyze operational processes and performance metrics to identify inefficiencies and opportunities for improvement (e.g., member engagement metrics, scheduling efficiency). Partner with cross-functional teams to support business initiatives, including identifying the root cause of challenges, designing solutions to the challenges, and implementing solutions. Advise senior leaders on launch and scale of new services, partnerships, and markets through initial analysis of growth opportunities priorities, stakeholder alignment of these priorities, and implementation. Evaluate and help implement tools and systems that enhance operational workflows. Design and develop dashboards, reports, and key performance indicators (KPIs) to inform leadership decisions. Assist with financial modeling, budgeting, and forecasting. Self-sufficient and able to operate under minimal supervision.

Required Qualifications

Bachelors degree. A minimum of five years of experience in operational consulting, business operations, analytics, or a similar role. Prior healthcare industry experience, preferably within healthcare services, start-up, or care delivery organizations. Strong analytical skills and proficiency with Excel and data visualization tools (such as PowerBI). Familiarity with healthcare regulations (e.g., HIPAA) and telemedicine industry trends is a plus. Excellent communication and stakeholder management skills. Ability to work independently in a fast-paced, remote-friendly environment. Proven ability to perform qualitative and quantitative analysis to structure and solve complex business problems.

Preferred Qualifications

Master of Business Administration or related Masters degree. Experience using PowerBI or similar software. Experience working in a highly matrixed organization.

Additional Information

Remote role. Preferred incumbent locations : Boston, MA; Washington, DC for in-person meetings. Anticipate less than 10% annual travel. Standard working hours required; 8 : 00 am - 5 : 00 pm; Central or Eastern Time Zones Preferred.

Work at Home Requirements

To ensure Home or Hybrid Home / Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home / Office employees must meet the following criteria : At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home / Office employees with telephone equipment appropriate to meet the business requirements for their position / job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $115,200 - $158,400 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care : CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company : CenterWell creates experiences that put patients at the center. As the nations largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE : HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services.