Automation Support Engineer

Frontline Automation Support Engineer – REMOTE

100% Employee-Owned | Emerson Impact Partner

Location: Remote (not available to residents of NY, CA, IL, or CO)
Employment Type: Direct-Hire (contract option available)
Schedule: Must be flexible—team provides 24/7 support across rotating shifts

About Opportunity

Our client is expanding its service capabilities and building a new, fully remote Frontline Automation Support team to provide 24/7 support for DeltaV and MES systems across the Southeast. This is a unique opportunity to join a 100% Employee-Owned organization that invests deeply in its people, encourages long-term career growth, and partners directly with Emerson, the global leader in process automation.

As a Frontline Automation Support Engineer, you'll work in a hands-on, high-impact role supporting production for customers in industries such as Chemical, Pharmaceutical/Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

You'll be responsible for keeping manufacturing operations running—remotely troubleshooting DeltaV/MES systems, supporting production teams, and helping maintain batch recipe performance and reliability.

What You'll Do

• Provide remote automation support for DeltaV and MES systems across assigned shifts (including participation in 24/7 coverage rotation).
• Troubleshoot, modify, and optimize DeltaV and MES batch recipes to support production continuity.
• Work closely with customer operations teams to diagnose issues, minimize downtime, and ensure compliance with regulated environments.
• Document system issues, updates, and resolutions while maintaining high standards of reliability and communication.
• Collaborate with other Automation Engineers to drive improvements, share insights, and ensure consistent customer support.

Required Qualifications

• U.S. Citizen with a valid driver's license
• Bachelor's degree in Chemical, Electrical, Mechanical, Computer Engineering/Science
  OR 3+ years' experience as an operator in a DeltaV-controlled manufacturing environment
• Strong verbal and written communication
• Ability to work independently and as part of a remote team
• Highly organized, reliable, customer-focused
• MS Office proficiency

Preferred Experience

• 1+ years of hands-on DeltaV automation experience
• Experience with additional DCS/PLC platforms
• Knowledge of ISA S88
• Background in regulated/validated manufacturing environments
• Windows Server 2016/2019 + network troubleshooting skills

Top Non-Negotiables

To be considered, candidates must clearly demonstrate:

• 2+ years of troubleshooting DeltaV and/or MES batch recipes
• Ability to work independently and own technical scopes of work
• Flexibility to work rotating schedules as part of a 24/7 support team