Talent.com
VP, Client Services at Social-first Creative Agency
VP, Client Services at Social-first Creative AgencyMovers+Shakers • New York, NY, US
VP, Client Services at Social-first Creative Agency

VP, Client Services at Social-first Creative Agency

Movers+Shakers • New York, NY, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

VP, Client Services At Social-First Creative Agency

Want to lead some of the most exciting work in the industry, on the cutting edge of social? Want to help grow one of the fastest-growing agencies in the US? Want to represent a company whose brand is so strong that we get unsolicited clients reaching out every week?

As the VP, Client Services, you'll lead the client P&L for the Movers+Shakers business, and you'll own the relationship and revenue growth across our accounts. Internally, you'll lead our cross-functional team to deliver innovative work. You'll juggle competing priorities, from pricing to resourcing, as you grow our revenue and profitability. Externally, you'll lead our clients to success they dreamed of. You'll intuit their needs and inspire them with what's possible.

We're looking for a savvy business leader : someone who deeply understands an agency P&L and how we grow, and equally understands a client CMO's business struggles and how they grow. We need a socially-native thinker, who understands how to use social media to drive key client outcomes.

Intrigued? Read on

Key Responsibilities

Business Partnerships & Client Leadership

  • Lead senior relationships with clients at the CMO and VP level, but not ignoring a coordinator, building strong, trusting thought partnerships.
  • Act as a client "therapist" to uncover unexpressed needs, challenges, and big-picture goals. Translate these into partnership plans and scopes that they didn't know to ask for.
  • Passion for developing meaningful personal relationships with clients.
  • Proactively travel to meet with clients in person to strengthen relationships.
  • Make sound business decisions and manage competing priorities across accounts.

Business Growth & Revenue Management

  • Proven experience leading and growing a $20M+ book of business, and $1-10M accounts.
  • Be strategic and thoughtful, identify and unlock opportunities for profitable growth with existing and new clients.
  • Develop and maintain annual, quarterly, and monthly revenue forecasts and projections.
  • Track and manage pipeline, revenue, contracts, invoicing, profitability, and customer satisfaction.
  • Participate in new business intake and outbound efforts as needed.
  • Team Leadership & Cross-Functional Collaboration

  • Lead and mentor the Business Partnerships (account management) team.
  • Coach the team to identify opportunities for client delight and revenue growth.
  • Serve as escalation for challenging client issues.
  • Be the internal "voice of client" advocate in agency strategy and day-to-day decision making.
  • Inspire and guide cross-functional teams with strategic leadership.
  • Foster a culture of ownership, accountability, and high performance.
  • Operational Excellence

  • Bring strong attention to detail in managing business performance, reporting, and operational workflows.
  • Navigate CRM systems and internal tools to ensure accuracy and efficiency across client and financial operations.
  • Qualifications

  • 15+ years experience in an account services role at creative agencies, with at least 10 years in a management role
  • Client-side experience a plus
  • Deep social media expertise and personal passion (heavy user of Instagram and TikTok)
  • Demonstrated ability to develop marketing strategies, plans and programs in social media and brand marketing
  • Experience and examples in building, managing and motivating a high performing team
  • Measurable client growth and retention track record
  • Highly developed skill in communication, polish and presence
  • Skilled, trusted partner to top-level client executives.
  • Facility setting and holding boundaries and leading difficult conversations
  • Very high levels of flexibility and creativity for solving problems
  • Proven new business or revenue generation experience (both outbound and inbound)
  • Intense desire to excel in an entrepreneurial, collaborative environment
  • Exceptional organizational skills
  • Kind, loving and JOYFUL
  • We look forward to hearing from you!

    Please note : This position is listed in both New York and Los Angeles. We will be hiring one individual for the role, and they must be located in either the NY or LA metropolitan area.

    Base Salary Range

    Our estimated range for this role is $220,000 - 250,000

  • Don't let this range drive your decision to apply. Actual compensation packages are based on the level of skill and experience each candidate brings to their role. Similarly, there might also be a more senior or junior position available, that would be a better fit with your expertise. For example, a person may apply for a Senior Creative Producer role, and we may assess that their skills are at the Creative Producer level. Each level has its own compensation range.
  • At Movers+Shakers, we pride ourselves on competitive salaries, and we work hard to ensure there is pay equity across the company. We welcome open and honest conversations about compensation in all of our initial calls. We look forward to meeting you!

    [job_alerts.create_a_job]

    Vp Creative • New York, NY, US

    [internal_linking.related_jobs]
    Client Director, GTS

    Client Director, GTS

    Gartner • New York, NY, United States
    [job_card.full_time]
    The Client Director is responsible for setting, directing, and executing the strategy for global clients or major regional accounts that are of substantial strategic and revenue generating importan...[show_more]
    [last_updated.last_updated_30] • [promoted]
    SVP, Group Media Director

    SVP, Group Media Director

    IPG Mediabrands • New York, NY, United States
    [job_card.full_time]
    Mediahub is one of the three major global media agencies within IPG Mediabrands with over 1000+ employees worldwide.We are an award-winning agency built for brands who are challenging and disruptin...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Group Creative Director, Public Relations, Social & Influence

    Group Creative Director, Public Relations, Social & Influence

    The Ogilvy Group • New York, NY, United States
    [job_card.full_time]
    Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Bor...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Global Head of Global Client Services, Managing Director

    Global Head of Global Client Services, Managing Director

    Citigroup • New York, NY, US
    [job_card.full_time]
    Global Head Of Global Client Services, Managing Director.Working at Citi is far more than just a job.A career with us means joining a team of more than 230,000 dedicated people from around the glob...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Account Director, Client Development & Strategy

    Account Director, Client Development & Strategy

    Storyful • New York, NY, US
    [job_card.full_time]
    Account Director, Client Development & Strategy.Storyful, a News Corp company, is a global leader in social media news and intelligence reporting. We harness data from across the digital and social ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Group Vice President, Client Success

    Group Vice President, Client Success

    PROGYNY • New York, NY, United States
    [job_card.full_time]
    Thank you for considering Progyny!.We are seeking a dynamic and seasoned.National Market Client Success portfolio.Jumbo, Tier 1, and Tier 2 segments. This sizeable nature of this portfolio makes thi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Vice-President, Operations

    Vice-President, Operations

    bizjobz LLC • Eatontown, NJ, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Our client, a leader in waste and recycling solutions, is seeking an experienced Vice President of Operations to oversee all operational divisions and drive performance, safety, and profitability a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    AVP, Commercial Partnerships

    AVP, Commercial Partnerships

    Braze • New York, NY, United States
    [job_card.full_time]
    This job is with Braze, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At Braze, we have ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    SVP, Digital Group Media Director

    SVP, Digital Group Media Director

    DNY • New York, NY, US
    [job_card.full_time]
    The SVP, Digital Group Media Director is a senior strategic leader responsible for shaping the vision, performance, and growth of digital media across multiple clients and disciplines.This leader o...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    VP, Client Services, Global Advertiser CPG

    VP, Client Services, Global Advertiser CPG

    NY Staffing • New York, NY, US
    [job_card.full_time]
    The Trade Desk Job Opportunity.The Trade Desk (TTD) is transforming the way global brands and their agencies advertise to audiences around the world. We are looking for a leader to manage one of our...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Client Development - MediaLink

    Director, Client Development - MediaLink

    United Talent Agency • New York, NY, US
    [job_card.full_time]
    At MediaLink, we are the media and marketing industry's most trusted advisor utilizing our operational expertise, foresight and connections to drive growth and transformation for our clients.As we ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Blackstone Multi-Asset Investing (BXMA)- Client Service Analytics, Vice President

    Blackstone Multi-Asset Investing (BXMA)- Client Service Analytics, Vice President

    Blackstone Restaurant • New York, NY, United States
    [job_card.full_time]
    Blackstone is the world's largest alternative asset manager.We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in whic...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    VP, Client Partner

    VP, Client Partner

    Critical Mass • New York, NY, US
    [job_card.full_time]
    As a VP, Client Partner, you drive client success.Providing overall direction and leadership to the Client Services team can be difficult, but your tact and good judgement when interacting with oth...[show_more]
    [last_updated.last_updated_30] • [promoted]
    VP Strategic Partnerships

    VP Strategic Partnerships

    GWI • New York, NY, US
    [job_card.full_time]
    Be a part of our dynamic global Revenue team reporting to the Chief Operating Officer responsible for helping develop, drive and execute our global partnerships program, in-line with GWI's product ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sr. Client Partner

    Sr. Client Partner

    Pinterest • New York, NY, United States
    [job_card.full_time]
    Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to br...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Rumson, New Jersey, US
    [job_card.full_time] +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Partner

    Client Partner

    Galent • New York, NY, United States
    [job_card.full_time]
    We are seeking a senior engagement lead / client partner to join our Investment Management practice.In this role, you will work directly with C-suite and senior executives at leading investment man...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    VP, Client Services, Global Advertiser CPG

    VP, Client Services, Global Advertiser CPG

    Veterans Staffing • New York, NY, US
    [job_card.full_time]
    The Trade Desk Job Opportunity.The Trade Desk (TTD) is transforming the way global brands and their agencies advertise to audiences around the world. We are looking for a leader to manage one of our...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]