Resident Relations Manager

Resident Relations Manager

Jefferson Apartment Group is a full-service real estate firm specializing in multifamily and mixed-use real estate investments through our acquisition, development, construction, and property management services. We are seeking a Resident Relations Manager to join our team at J Vue at the LMA. This 20-story, 289 unit high-rise apartment building soars amidst the Boston skyline. Located in Boston's highly desirable Longwood Medical and Academic Area, the building is in close proximity to major universities, employment centers, and museums, in addition to just one block to the T on the Green Line. As the Resident Relations Manager, you will play a crucial role in ensuring exceptional resident satisfaction and fostering a positive community environment within our residential properties. Excellent communication, organization, management, and people skills are critical for this role.

Essential Functions :

• Assists with property and office administration including reporting, managing lease files, audits, and renewals.
• Assists with posting rents, daily deposits and managing delinquency through effective rent collections.
• Ensures residents abide by community rules and policies.
• Responds to current resident requests for information.
• Builds and maintains strong relationships with residents through proactive communication, community events, and personalized interactions.
• Addresses resident concerns, complaints, and requests in a timely and empathetic manner, striving for swift resolution and customer satisfaction.
• Develops strategies to promote lease renewals and enhance resident retention rates through personalized outreach and incentives.
• Plans and executes community events, activities, and initiatives to foster a sense of belonging and enhance the overall living experience for residents.
• Implements feedback mechanisms to gather insights from residents and utilize data to continuously improve services and amenities.
• Collaborates with property management, maintenance teams, and other stakeholders to ensure seamless operations and exceptional resident experiences.

Essential Skills and Abilities :

Education and Experience :

Physical Demands :

We offer a competitive salary and excellent individual and team performance-based bonus potential. In addition, a comprehensive benefits package is offered to all full-time employees with medical, dental, and vision coverage, paid vacation and sick leave and rental discounts. Join a growing company with tremendous career growth opportunities.