Account Manager

This position is located in Portland ME.

The Account Manag er is an operations leader who will communicate a vision for how Williams Lea best serves our clients across single or multiple service offerings and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery delivering operational excellence implementing optimized cost to serve models applying continuous improvement initiatives and team growth and development.

Pay : $72000 to $78000 / annually

Shift : Monday to Friday 8am to 5pm

Job qualifications

• A Bachelors degree or equivalent experience is required
• Over 5 years experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
• Demonstrated record implementing solutions that have resolved poor client service or contract performance or difficult situations or have improved or sustained satisfactory contract performance
• Excellent client service skills with a service-minded approach toward the client
• Proven experience in the delivery and management of complex or multi-service solutions for clients
• Minimum of two years of successful financial management; general understanding of how day-to-day and strategic decisions that impact P&L
• Able to make independent financial decisions for scope of responsibility
• Minimum of two years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functions
• Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality with an emphasis on client satisfaction
• Attention to detail with demonstrated organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Able to handle sensitive and / or confidential documents and information
• Able to make independent decisions that conform to business needs and policy
• Must be able to interact effectively with multi-functional and diverse backgrounds
• Able to work in a fast-paced environment
• Must be self-motivated with positive can-do attitude
• Intermediate to expert level Microsoft Office skillset

Job duties

Financial and Contractual Management

Customer & Account Leadership

Statement of other duties

This document describes the major duties responsibilities and authorities of this job and is not intended to be a complete list of all tasks and functions.

Working conditions

Work is performed in a professional work environment.

Adhere to business / client dress codes.

Hazards include working with office machines (computers peripherals copiers faxes scanners bindery equipment paper cutters paper toner) and cleaning supplies.

Who we are : In a rapidly changing world the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

Were always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic / civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

Required Experience :

Manager

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full-Time

Experience : years

Vacancy : 1