IT - Service - Associate OneSource Service Support Specialist

Job Description : Responsibilities :

• To be the first line of support for the scientific community; reporting any concerns and ensuring these are closed out in a timely fashion, , acting as a single point of contact and helping ensure minimal disruption.
• Meet regularly with laboratory service providers to ensure open lines of communication and identify, review, and resolve issues in a timely manner and / or escalate as necessary.
• Be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and / or repair.
• Support decommissioning of old instruments and related documentation
• Assist in the onboarding of new instruments, coordinating with applicable parties to ensure timely installation
• Be involved in improvement work linked to the assignment.
• Execution of regular inventory activities utilizing asset management tracking tools
• Manage the collection and shipment of pipettes for monthly calibration
• Prepare lab equipment to be shipped off-site for depot service and process delivery upon return
• Perform other tasks as needed

Basic Qualifications :

EEO :