Director, Quality Assurance

Job Description

Job Description

Who We Are

Parenting isn’t picture-perfect. It’s messy, hilarious, exhausting, and life-changing — sometimes all before noon. That’s where we come in.

Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot-sucker — the NoseFrida — and has grown into a 200+ product lineup that supports families through every stage : from fertility and postpartum recovery to baby care and beyond.

We don’t shy away from the stuff no one else wants to talk about — nipple pain, diaper blowouts, or the emotional rollercoaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.

You can now find Frida products in 50+ countries and thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle.

Under Hirschhorn’s leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME's 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win? Knowing we’re helping parents everywhere feel a little more human and a little less alone.

How You Will Make an Impact

Frida is looking for a Director of Quality Assurance to join our Operations team and take the lead in ensuring that Frida’s current and new products meet and exceed quality standards. The ideal candidate will have a working knowledge of quality standards, such as ISO 13485 and FDA regulations (21 CFR Part 820). The Manager of Quality Assurance will focus on establishing quality standards and metrics in support of the new product development pipeline, as well as legacy products.

Responsibilities to include :

• QMS : Develop, Implement and continuously improve the Quality Management System (QMS) in accordance with ISO 13485, FDA regulations (21 CFR Part 820), and other applicable standards and regulations. Ensures process improvement activities remain in compliance.
• QC plans : Assist in developing sustainable quality control plans with detailed testing standards that can be implemented across all new product development projects, on ongoing productions and enforced by suppliers. Incorporate quality plans + inputs into design stage gates and facilitate understanding of testing and quality variables among designers, engineers, 3rd party inspectors, and suppliers.
• QC Checklists : Create, implement, and continuously improve quality control checklists tailored to specific products, processes, and regulatory requirements.
• Collaborates with warehouse, including 3PLs, to establish quality procedures for incoming inspection, nonconforming material, preservation of product, material and storage handling, and production / process controls.
• CS : Interface with Customer Service to rectify quality complaints & facilitate CAPA processes. Communicate quality issues, progress on CAPA actions, and quality improvements to all relevant stakeholders within the company.
• User needs : Work closely with the cross-functional teams to understand user needs rooted in consumer insights and internal design standards so they are reflected in quality control standards.
• Testing : Coordinate testing with suppliers and 3rd party labs to ensure product performance meets consumer expectations and internal quality standards.
• Equipment : Maintain in-house calibration log up to date with equipment used for in-house design verification activities.
• Revising specs : Devise and review specifications for new and legacy products as they relate to quality testing standards, integrate with compliance to ensure testing is performed.
• Audits : Prepare for and manage external audits and inspections from regulatory bodies and customers. Responsible for the internal quality audits program. Address findings and implement corrective actions.
• CAPA Management : Oversee the Corrective and Preventive Actions (CAPA) process to identify root causes of non-conformances and ensure timely and effective resolution.
• Process : Drive quality improvement processes to identify and address high return rates on products and / or underperformance (for example, low star ratings)
• Supplier Quality Management : Evaluate and monitor suppliers to ensure they meet the company’s quality standards. This includes conducting supplier audits and managing supplier non-conformances.
• Team Management : Lead, mentor, and develop the quality team to ensure alignment with company goals, regulatory requirements, and continuous improvement initiatives. Foster a culture of accountability, collaboration, and proactive problem-solving within the team.
• Provides subject matter expertise in quality engineering such as : risk management and risk assessments, design verification, equipment qualification, process validation, design transfer, configuration management, and change control.
• Training : Develop and implement training programs and ensure employees are kept up to date with current standard operating procedures (SOPs), regulatory requirements, and company policies
• Other projects as assigned

What You Will Need

Who You Will Work With

Frida is an organization that values collaboration and community. As the Senior Manager, Quality Assurance, you will work closely with our Operations, Product Development, Fulfillment, Warehouse, and Customer Experience teams.

Why You Will Love Working at Frida

EEO

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Privacy Policy

By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy : https : / / frida.com / pages / fridababy -job-applicant-privacy-policy

Agency and Third-Party Submissions

Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.

Fraud Disclaimer

Fridababy LLC will never request personal information (i.e. Social Security number, bank account, or payment of any kind) during the application or recruitment process. Fridababy LLC will only contact you through verified methods, not unofficial platforms such as WhatsApp, Telegram, or personal email accounts. All legitimate communication will come from an official @frida.com or @fridababy.com email address or through our verified recruiting partners.

If you receive any suspicious outreach claiming to represent Fridababy LLC, please report it to frida.hr@frida.com or cyber@frida.com. Your safety and privacy is our priority.