Key Account Manager- Roche Sequencing

Key Account Manager - Roche Sequencing

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Opportunity : As a Key Account Manager for Roche Sequencing, you will be responsible for maintaining and growing strategic accounts by fostering exceptional relationships with key stakeholders and aligning customer needs with Roche Sequencing's comprehensive portfolio of solutions. In this role, you will leverage your expertise to achieve sales targets, drive long-term partnerships, and deliver value-added solutions that support customers research and clinical objectives.

Key Responsibilities

• Account Management & Customer Relationships :
• Serve as the primary point of contact for strategic accounts, managing and nurturing long-term relationships.
• Meet regularly with customers to assess evolving needs and ensure satisfaction with Roche Sequencing's products and support.
• Proactively assess, clarify, and validate customer needs on an ongoing basis to deliver tailored solutions.
• Strategic Planning & Execution :
• Lead joint account planning processes with key customers, establishing mutual performance objectives, financial targets, and critical milestones for both one- and three-year timeframes.
• Develop and execute strategies to achieve assigned sales quotas and revenue targets within designated strategic accounts.
• Coordinate cross-functional resources including support, service, and management specialists to meet account performance goals and exceed customer expectations.
• Customer-Centric Solutions :
• Apply a customer-focused selling approach to drive results, build partnerships, and ensure long-term satisfaction.
• Stay informed about key market trends and competitive dynamics to identify and capitalize on new opportunities.
• Act as a trusted advisor to customers, effectively communicating the value of Roche Sequencing's portfolio and assisting them in achieving their research and clinical outcomes.
• Communication & Collaboration :
• Clearly communicate progress on initiatives to internal teams and external stakeholders through regular updates and presentations.
• Collaborate closely with internal teams (e.g., Customer Service, Technical Support, Marketing) to address customer concerns, resolve issues, and ensure high levels of satisfaction.
• Coordinate with company executives and Customer Service Representatives to address challenges, maintain responsive communication, and resolve problems efficiently.
• Sales Leadership & Business Growth :
• Proactively identify opportunities to expand Roche's footprint within strategic accounts.
• Demonstrate in-depth knowledge of Roche Sequencing's portfolio to provide comprehensive support across sequencing platforms, software, and informatics capabilities.
• Represent Roche at customer engagements, conferences, and key industry events to promote the brand and strengthen relationships.

This is a National field-based role. Candidate can be based anywhere in the U.S. Relocation assistance is not provided for this role. Majority of accounts based in CA, AZ, and East Coast. Travel Requirements : Estimated travel, greater than 50%.

Who You Are : You bring a passion for managing relationships and driving value for strategic customers. You thrive in roles where you serve as a trusted partner, offering deeply personalized solutions that meet complex customer needs while achieving company objectives.

Minimum Qualifications :

Preferred Qualifications :

Key Attributes for Success :

The expected salary range for this position based on the primary location of CA is $129,200 - $240,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The companys policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.