Process Analyst

Forge is a global solutions provider. We are a proud, certified 8a, woman-owned, service-disabled, veteran-owned small business (8a, WOSB, SDVOSB) ignited to redefine the traditional GovCon mold, deliver innovations, and elevate collective impact. We are known as international problem fixers who only pursue work where we can truly make a difference. We are deeply integrated members of trusted client communities, energized and honored to be partners in questioning and solving human challenges across the world.

Forge strikes a precise balance between empowering autonomy and emphasizing the necessity of being part of a connected network of people and initiatives. It's led to a new echelon of collective excellence- one that continues to lead to monumental growth - and built a dream team of top-tier, collaborative, 'get-it-done' experts.

Our culture is everything. People come first. Our culture is built around a diverse group of employees empowered to think in different directions, a leadership team who trusts employees to lean-in to unique greatness, and an operations team that deploys programs to support employee well-being and growth - both personally and professionally. We treat Forge like a co-op in which the input of staff drives corporate action.

With a 93% retention rate, it's evident that once we hire great people, we keep them. We're rated #2 Best Medium Business in all of Virginia, and we are a multi-year, multi-award winner of the Fortune® Magazine Best Workplaces in Consulting & Professional Services™, Best Medium Workplaces™, and Best Workplaces for Parents™.  Based on employee feedback and independent analysis, we have been certified as a Great Place to Work™ five years in a row. In addition to recognition for top workplace culture, our growth ranked us on the 2024 and 2025 Inc. Magazine 5000 List of the Fastest-Growing Companies in America, and the Women Presidents Organization (WPO) and J.P. Morgan Chase named us one of 50 Fastest Growing Women-Owned / Led Companies nationally. But most importantly, we're proud to be a company that puts people first.

The future of Forge is exciting and evolving - as capability and community remain the battle rhythm sustaining transformative success. We're searching for those who want to work hard, play hard, give back, and enjoy life. If this resonates with you, then come make a difference at Forge.

Requirement : Process Analyst

Job Description : We are seeking a Junior to Mid-level Systems Analyst to provide routine internal technical support and serve as a primary liaison for internal users. This role will focus on day-to-day system administration, coordination, documentation, and platform ownership across several business-critical tools. The ideal candidate is organized, service-oriented, and comfortable managing multiple systems while escalating complex technical issues as needed.

Key Responsibilities : Key responsibilities of the candidate will be (but aren't limited to) :

Internal Technical Support & Coordination

Provide routine technical assistance to internal staff (software license, MS Sharepoint, access issues).

Act as the primary point of contact (POC) for our external IT helpdesk provider, including issue triage, follow-up, and resolution tracking.

Coordinate computer lifecycle management with our external IT provider.

Maintain accurate documentation of systems, processes, and recurring issues. Systems & Platform Management

Manage software licenses, including tracking usage, renewals, and compliance.

Support MS SharePoint site cleanup, organization, permissions management, and ongoing maintenance.

Serve as the internal POC for technology platforms. Help with set-up of automation tools and task management tools to simplify workflows.

Act as POC for CMMC-related systems and CUI management.

Assist with basic system configuration, user access management, and workflow improvements.

Ensure systems and processes align with internal policies and security requirements.

Support CMMC-related administrative and coordination efforts (documentation, access control, audits support). Process Improvement & AI-Enabled Workflow Optimization

Continuously evaluate existing internal processes, systems, and workflows to identify inefficiencies, redundancies, and opportunities for improvement.

Partner with business stakeholders to document current-state processes and recommend practical, scalable enhancements.

Assist in the implementation and adoption of automation and AI-enabled tools to streamline routine tasks, improve response times, and enhance data accuracy.

Support the rollout of AI tools for use cases such as knowledge management, internal support triage, documentation assistance, and reporting.

Coordinate with IT leadership and external vendors to ensure AI solutions are implemented in alignment with security, compliance, and governance requirements.

Develop user guidance, documentation, and basic training materials to support adoption of new tools and improved workflows.

Monitor the effectiveness of process improvements and AI-enabled solutions, incorporating feedback and iterating as needed

Qualifications / Requirements :

The Candidate must have the ability to think strategically, act tactically, and display strong analytical and critical thinking skills. They must also build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail. The Candidate must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities.

We are looking for candidates with....

Minimum Qualifications :

• US Citizen

1-4 years of experience in an IT support, systems analyst, or technical operations role.

Experience supporting internal users in a professional services or corporate environment.

Familiarity with SaaS platforms, user access management, and software licensing.

Familiarity with CUI and CMMC protocols.

Strong organizational skills with the ability to manage multiple systems and vendors simultaneously.

Clear written and verbal communication skills.

Highly Desired Qualifications :

Experience working with external IT service providers or MSPs.

Hands-on experience with SharePoint administration.

Familiarity with task management tools such as Asana, or similar enterprise platforms.

Exposure to compliance frameworks such as CMMC.

Basic understanding of IT asset management and endpoint lifecycle processes.

Job : Full-time

Location : Fully Remote

Salary Range : $65,000 - $80,000 / yr

Assigned Forge Job Title : Consultant

Essential Duties :

This job posting sets forth the basic authorities and responsibilities of this position, which may be changed from time to time as shall be determined. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Benefits :

Forge fosters a rich company culture built on a diverse, hard-working employee base. Our staff is the core of our success and the impetus behind our decisions. In today's corporate culture, there is no longer a line between work and home life. As a result, we focused our benefits approach on the whole family.

The Forge total compensation model is based on a "choose-your-own-adventure approach," allowing each employee to create a comprehensive package of benefits and perks tailored to his or her needs. Examples of benefits included in our total compensation package include :

Forge Group, LLC is a proud DoD Skillbridge and V3 (Virginia Values Veterans) certified company committed to hiring and retaining military veterans and spouses.

Forge Group, LLC is an Equal Opportunity [and / or] Affirmative Action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or military or protected veteran status. We participate in the E-Verify Employment Verification Program.