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Social Media Manager - Gaming
Social Media Manager - GamingKeywords Studios • Honolulu, HI, US
Social Media Manager - Gaming

Social Media Manager - Gaming

Keywords Studios • Honolulu, HI, US
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  • [job_card.full_time]
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Senior Social Media Manager

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions : from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences!

You can be at the heart of our brand's digital presence - strategically orientated Senior Social Media Manager, experienced in creating and managing high-impact content calendars across several platforms, from ideation to analysis and reporting. Strategy is a key part of this role - we're looking for someone experienced in developing social media strategies, and implementing / assessing them.

If you're excited to make an impact, mentor others, and contribute to a vibrant, positive team culture, we'd love to meet you!

What are we looking for? Our Social Media Manager has a knack for the following skills :

Communication

  • Engage directly with players by responding to comments on different social media platforms.
  • Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community.
  • Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave.
  • Manage client interactions when the CM Lead is on holiday or sick leave.
  • Foster and maintain a positive work environment build engagement, resolve conflicts

Analytics

  • Create reports to analyze content performance and make recommendations based on findings.
  • Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.

    • Leadership

  • Lead the team when it comes to Paid Social Media
  • Assist the CM Lead in managing all processes and the timely delivery of Keywords' Community Management services across multiple projects.
  • Assist with training and coaching of new and existing Community and Social Media Managers.

    • Business

  • Develop calendars that include creative ideation and produce relevant and engaging content
  • Schedule content to be posted across social channels and write copy for content aligning to brand voice.
  • Support campaign planning, audience and trend research and brand building.
  • Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed.
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