Technical Support Specialist (Contra Costa County)

LHH is seeking a motivated Technical Support Specialist to provide hands-on support for end-users across our client's organization. This is a full-time, direct hire, and on-site position in Contra Costa County, CA.

This role focuses heavily on endpoint device support primarily on Windows laptops and the Microsoft 365 ecosystem. The ideal candidate is a strong communicator with a customer-first mindset who enjoys troubleshooting, problem-solving, and helping users work efficiently and securely.

Salary & Benefits :

• $83k to $106k base salary
• 5% bonus
• 2 weeks of PTO to start, 11 paid holidays
• Medical, Dental, Vision Coverage
• 401(k) w / employer match

Job Requirements :

1. Required : 2 to 5 years of experience in technical support or IT helpdesk roles.

2. Required : Strong working knowledge of :

3. Required : 2 to 5 years of experience with device deployment and management (e.g., Intune, Autopilot, imaging tools).

4. Required : Excellent communication and customer service skills.

5. Required : Ability to diagnose and resolve hardware and software issues efficiently.

6. Required : Strong organizational and documentation skills.

7. Nice to have : Experience with Ninja One RMM tools, Hyper V, VMware, Dell servers

8. Nice to have : Experience with Power BI, UPS battery replacement, server rack familiarity

Responsibilities :

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance