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IT Specialist
IT SpecialistGregory & Appel Insurance • Indianapolis, IN, US
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IT Specialist

IT Specialist

Gregory & Appel Insurance • Indianapolis, IN, US
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  • [job_card.full_time]
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Job Description

Job Description

The IT Specialist serves as the front line of technology support, handling Tier 1 / 2 tickets, hardware deployment, and user onboarding coordination. This role provides timely response to common issues while delivering a positive end user experience.

If you're looking to join a team positioned to make a big impact in a growing organization, that supports a growth mindset and sees solutions, rather than roadblocks. Gregory & Appel's Indianapolis IT team could be the best place for you!

Help Desk & Support

  • Provide Tier 1 / 2 technical support via phone, email, and in person
  • Manage help desk ticket queue with focus on SLA adherence
  • Escalate complex issues to Systems Administrators

User Onboarding & Offboarding

  • Set up workstations and equipment for new hires
  • Provide new hire IT orientation
  • Ensure collection of equipment from departing employees in conjunction with HR processes
  • Assess and prepare equipment for redistribution

    • Hardware & Equipment

  • Deploy and support laptops, workstations, printers, and peripherals
  • Support conference room technology
  • Maintain hardware inventory and asset tracking
  • Coordinate equipment repairs and warranty claims

    • Software & Access Support

  • Install and configure applications; troubleshoot software issues
  • Process password resets and account unlocks
  • Assist with MFA enrollment and authentication issues
  • Submit access requests per established procedures

    • Network

  • Perform basic network troubleshooting (connectivity issues, Wi-Fi access)

    • Documentation & Training

  • Create and maintain knowledge base articles
  • Provide basic end-user training on common applications and security best practices
  • Document recurring issues and solutions
  • Stay current on emerging technologies and industry best practices

    • Ideal candidates will be innovative, constantly seeking ways to improve, a results-oriented thinker, a team player, and hold an unwavering commitment to excellence. If this is you, please read on!

    Work Environment

  • Hybrid schedule : During onboarding / new hire training, 5 days onsite. Once onboarding is complete, position is 4 days in office per week (Mon, Tues, Wed, Thurs). Remote on Fri, unless business needs require in office

    • Years of Experience : 2 to 4 years in an IT support role

    Education : Associate's or Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent experience

    Required Experience :

  • Windows 10 / 11 troubleshooting and support
  • Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
  • Hardware deployment and troubleshooting (laptops, desktops, printers, peripherals)
  • Ticketing systems and help desk processes

    • Preferred Qualifications :

  • Experience with endpoint management tools (NinjaOne, Intune, or similar)
  • Familiarity with Active Directory and basic user account management
  • Understanding of MFA and SSO concepts
  • Experience in an insurance, financial services, or professional services environment
  • CompTIA A+, Microsoft 365 Certified, ITIL Foundation, or related professional certifications

    • Benefits :

    Why You'll Love Working Here

  • Flexible PTO, extended holiday calendar & hybrid / remote options
  • Medical, Dental, Vision, Life Insurance
  • Tuition reimbursement & professional development support
  • A culture that values diversity, community giving (10% of profits donated), and employee growth.
  • A people-first culture with Belonging, Giving, Innovation, Growth, Insight that serve as our agency’s Guiding Principles.
  • Competitive pay and benefits with flexibility and balance.

    • Join a team that invests in you, supports your success, and makes a difference in the community.

    Apply today to grow with Gregory & Appel!

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    It Specialist • Indianapolis, IN, US

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