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Non-Profit Senior Program Manager - Onsite
Non-Profit Senior Program Manager - Onsite180 Degrees • Rochester, MN, United States
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Non-Profit Senior Program Manager - Onsite

Non-Profit Senior Program Manager - Onsite

180 Degrees • Rochester, MN, United States
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  • [job_card.full_time]
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Job Title : SeniorProgram Manager (Onsite), Rochester

S ign on Bonus : Sign on Bonus of $600 (Half paid out at 3 months and the other half at 12 months).

Salary Range : $36.00 - $38.46 / hour, $75,000 - 80,000 annually

Benefits :

  • Sign on Bonus of $600 (Half paid out at 3 months and other half at 12 months).
  • Paid time off (PTO) starting at 18 days annually.
  • Medical, Dental, FSA & HSA options
  • Life, STD, LTD
  • 401K company match up to 4%
  • 12 paid company holidays

Description :

This is an exciting opportunity to advance your non-profit career. Join 180 Degrees, a statewide provider of shelter and services, as a Senior Program Manager for our operations in Rochester and Southeast Minnesota. We seek an experienced, hands-on leader to oversee operations of our brand new $10 million Youth Shelter & Connection Center. Working onsite, you'll manage and coach our shelter manager and teams; work with youth; and ensure quality of operations in our 24-hour shelter that services high risk youth, ages 12-17.

The Senior Program Manager at Rochester oversees the daily operations of the Rochester Youth Shelter and the Foster Care program. The Senior Program Manager ensures a safe, structured, and trauma-responsive environment for youth in crisis; manages onsite staff; manages the Foster Care program; and supports cohesive operations across interconnected programs. This role is responsible for delivering high-quality services and maintaining full compliance with organizational policies, youth protection standards, licensing, and accreditation requirements.

The Senior Program Manager is responsible for ensuring services and operations align with 180 Degrees' philosophy, standards, and expectations across the youth shelter and Foster Care program. This includes ensuring person-centered, strengths-based, culturally responsive care; maintaining consistent operational standards across programs that share staff, space, or service regions; and fostering seamless coordination with other internal teams. The role collaborates closely with internal teams and Program Leadership to maintain operational excellence and support client outcomes, regulatory compliance, bed / utilization goals, and strong community partnerships.

The Senior Program Manager will be partner with referral sources to provide excellent customer services for the clients in our care and strengthen community partnerships.

The Senior Program Manager oversees all aspects of the assigned programs, including but not limited to budgets, census goals, compliance, and operations. The Senior Program Manager aligns programmatic needs, contracts, and government funding opportunities through community outreach and developing and maintaining external relationships.

Program Portfolio

Rochester Youth Shelter (Southeast Region)

  • Rochester Youth Shelter & Community Resource Center : 12-bed shelter serving youth ages 10-19, offering emergency shelter, basic needs support, and on-site services.
  • Foster Care Program (Olmsted County) : A foster care service line providing coordinated placement support, compliance oversight, and ongoing care for children and youth ages 0-19 in Olmsted County.
  • Community Outreach Team : Outreach and youth engagement services within Olmsted County and surrounding areas for ages 10-24.
  • Counties Served : Blue Earth, Brown, Dodge, Faribault, Fillmore, Freeborn, Goodhue, Houston, LeSueur, Martin, Mower, Nicollet, Olmsted, Rice, Sibley, Steele, Wabasha, Waseca, Watonwan, Winona.
  • The Program Manager has direct reports.

    This position is 40 hours per week; FTE 1.0.

    Duties and Responsibilities include the following. Other duties may be assigned.

    Shelter and Program Operations Management

  • Ensure all assigned program areas including shelter and foster care programs are safe, clean, and aligned with regulatory and internal standards.
  • Manage resident intake, orientation, daily care, and discharge in a trauma-informed and compliant manner.
  • Maintain accurate documentation, including incident reports, attendance logs, service records, and outreach contacts, as applicable.
  • Oversee program operations such as supply inventory, meal planning, transportation coordination, and facility / household maintenance needs.
  • Ensure staffing levels meet program needs, remain within budget, and support coverage for interconnected programs when applicable.
  • Submit accurate program billing, data, and required reports to Finance and Program Leadership within established timelines.
  • Staff Supervision and Development

  • Supervise and support program staff, including the care team, direct care staff, and outreach or support roles assigned to the program.
  • Manage employee scheduling, timecards, evaluations, and corrective action as needed.
  • Partner with Human Resources to ensure effective onboarding and ongoing professional development.
  • Ensure staff understand and uphold 180 Degrees' expectations for trauma-responsive care, youth protection, documentation, and conduct.
  • Foster a positive, accountable, and communicative team culture through coaching, support, and regular team meetings.
  • Quality, Compliance, and Collaboration

  • Ensure all program operations, documentation, and services align with internal policies, standards of care, and evidence-based practices.
  • Maintain compliance with DHS licensing, internal policies, contractual requirements, and all other relevant regulatory frameworks.
  • Partner with internal teams on audits, incident reviews, licensing visits, and continuous improvement efforts.
  • Use program data, trends, and feedback to identify opportunities for operational improvements and enhanced client outcomes.
  • Ensure services reflect industry best practices and uphold 180 Degrees' commitment to youth well-being, safety, and empowerment.
  • Coordination with Internal Departments

  • Work collaboratively with internal teams to support seamless operations across shelter and related programs.
  • Participate in leadership and cross-departmental meetings, representing program needs and contributing to strategic planning.
  • Support project timelines, budget compliance, and operational objectives aligned with organizational priorities.
  • External Partnership and Referrals

  • Maintain strong relationships with external partners, referral sources, county workers, schools, and community providers.
  • Coordinate with the Regional Program Manager to ensure smooth, timely referrals across shelter, residential, and outreach services including aftercare.
  • Support the delivery of onsite and offsite partner services in ways that align with trauma-responsive care and program goals.
  • Navigate communication and problem-solving with partner organizations to support effective, collaborative care for youth.
  • I will have performed my job well when I :

  • Provide Client Care and Well-Being.
  • Ensures youth safety, engagement, daily structure, and trauma-responsive support.

  • Maintains a safe, clean, functional environment aligned with DHS expectations.
  • Coordinates with counties, schools, law enforcement, clinical partners, and referral agencies.
  • Provide Staff Leadership.
  • Provides direction, coaching, accountability, schedule oversight, and team communication.

  • Oversees DIVVY receipts, petty cash, timecards, scheduling costs, and responsible purchasing.
  • Oversees DIVVY receipts, petty cash, timecards, scheduling costs, and responsible purchasing.
  • Practice and role model strong self-management and self-care; maintaining healthy boundaries, managing workload effectively, and using available supports to remain steady and present for staff and youth.
  • Quality, Compliance, and Licensing.
  • Maintains DHS licensing compliance, follows internal policy, ensures audit readiness, and upholds PREA standards.

  • Ensures complete, accurate, timely documentation
  • Ensures fidelity to funder requirements (FYSB, SLMH, HYA / YIP, County) and supports reporting accuracy.
  • Represents the program to donors, volunteers, and community partners and supports storytelling.
  • Qualifications :

  • Bachelor's degree in social work, psychology, human services, or a related field and 2 years of relevant experience; an associate's degree and relevant work experience can be substituted on a year-for-year basis.
  • 3 years of supervisory experience, preferably in a residential or youth-serving setting.
  • Knowledge and experience with DHS licensing and trauma-informed youth work strongly preferred.
  • Minimum age 21.
  • Valid driver's license and reliable transportation.
  • Essential Competencies :

  • Trauma-Responsive Leadership : Knowledge of trauma-informed care, restorative practices, and culturally responsive, person-centered service delivery.
  • Operational & Crisis Management : Ability to manage the milieu, maintain safety, and use crisis de-escalation strategies as needed.
  • Regulatory Compliance & Quality Focus : Strong understanding of DHS licensing, Minnesota statutes, funder expectations, and internal policies.
  • Supervisory and Leadership : Ability to lead through change and ambiguity with professionalism, steadiness, and a solutions-oriented approach.
  • Communication Skills : Effective written and verbal communication with youth, staff, partners, and internal departments.
  • Technology & Documentation : Proficiency in Microsoft 365, shared drives, and web-based systems for documentation, communication, and coordination.
  • Physical Demands :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and drive. The employee is frequently required to sit.

    Positively Contribute :

    Positively Contribute to the 180 Degrees Vision and Mission. Vision : Every person can experience hope for the future and reach their full potential. Mission : 180 Degrees creates safe spaces and services that honor each individual's healing journey.

    Non-Profit Location / Work Environment :

    This is an onsite role based at a 180 Degrees youth shelter. The environment is fast-paced and requires flexibility, attention to safety, and regular interaction with youth experiencing crisis and trauma. The employee may be required to work extended or irregular hours to support staffing, events, emergencies, or critical projects. This role includes scheduled on-call responsibilities. 180 Degrees operates 24 / 7 / 365; leaders are expected to maintain reasonable availability for urgent or time-sensitive needs outside standard business hours.

    About 180 Degrees :

    This is an exceptional opportunity to join a fast-growing non-profit organization. Founded over 50 years ago, 180 Degrees is recognized for piloting innovative solutions to address challenges of homelessness, sexual exploitation, poverty and incarceration. With program sites around the state, 180 Degrees continues to expand its portfolio of programs and services now impacting the lives of over 2,000 youth and adults each year. We seek leaders who will guide the next growth phase of our organization.

    Equal Opportunity Employer :

    180 Degrees, Inc. is an Equal Opportunity Employer

    1 80 Degrees' intention is for our staff to reflect the communities we serve. We actively encourage women, people of color, differently abled and other diverse candidates to apply for open positions.

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