Senior Customer Success Manager (NYC)Achilleion • New York, New York, United States, 10010
Senior Customer Success Manager (NYC)
Achilleion • New York, New York, United States, 10010
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]10+ years in SaaS or technology-driven Customer Success, Account Management, or Professional Services roles. Proven track record of managing enterprise or high-growth startup accounts with complex technical implementations or compliance programs. Deep understanding of SaaS business models, B2B customer lifecycles, and value realization frameworks. Strong organizational and communication skills, with executive-level presence. Experience working cross-functionally with technical, security, or compliance teams preferred. Bachelor’s degree required; advanced degree or relevant certifications (e.g., PMP, CSM, SuccessHacker, ITIL) a plus. This role is 100% on-site. 10 PTO days + 11 paid federal holidays 401(k) with 4% match Monthly healthcare stipend Gym membership stipend Frequent team lunches, events, and career coaching Fast-paced environment with real ownership from Day 1
About Agency Cybersecurity :
Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location : 100% On-Site in Flatiron, NY
Position Type : Salaried, Full Time
Experience Level : 10+ years in SaaS Customer Service, Success or Professional Services Leadership
Compensation : $85,000 - $95,000 / year
About the Role
We’re seeking a seasoned Senior Customer Success Manager (CSM) to lead strategic relationships with high-value SaaS and compliance clients. You’ll act as a trusted advisor, owning the end-to-end customer lifecycle — from onboarding to renewal and expansion — while ensuring every engagement delivers measurable business outcomes and an exceptional client experience.
This is a hands-on, in-person role based out of one of our hub offices (Richmond, NYC, or Boston). You’ll collaborate closely with technical, compliance, and operations teams to drive adoption, retention, and growth across our enterprise customer base.
Key Responsibilities
- Own the Customer Relationship : Serve as the senior point of contact for strategic accounts, managing executive relationships and ensuring satisfaction across all levels.
- Drive Business Outcomes : Understand customer goals, KPIs, and success metrics — translating them into actionable success plans that align with our platform and services.
- Strategic Account Management : Lead renewal and expansion discussions, identify growth opportunities, and partner with Sales and Delivery teams on upsell motions.
- Operational Excellence : Ensure seamless onboarding, timely project delivery, and proactive communication across internal and external stakeholders.
- Advocate for the Customer : Act as the internal voice of the customer — driving product feedback, service improvement, and client-driven innovation.
- Mentor and Lead : Provide guidance and coaching to junior CSMs and professional service managers to elevate customer experience across the organization.
Qualifications
What We Offer :
PI6c9565a1d84e-30511-38964938
[job_alerts.create_a_job]
Customer Manager Nyc • New York, New York, United States, 10010
[internal_linking.similar_jobs]
Senior Enterprise Customer Success Manager.Customer Success Customer Success Managers.Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit ...[show_more]
Senior Customer Success Manager.Location : New York area, option for Hybrid or Remote.We’re seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing exp...[show_more]
Senior Manager, Enterprise Customer Success Management.Clio is more than just a tech companywe are a global leader that is transforming the legal experience for all by bettering the lives of legal ...[show_more]
Senior Customer Success Manager.Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence.We help some of the world's largest brands grow their business on Amazon, Wal...[show_more]
An outstanding opportunity for a Customer Success Manager – ideally with a legal background or exposure to the legal sector – to join a market-leading, disruptive software company based in Manhatta...[show_more]
EnergyHub empowers utilities and their customers to create a clean, distributed energy future.We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power p...[show_more]
Senior Customer Success Manager.SaaS and consulting services for the global financial services sector.With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief ...[show_more]
Manager, Customer Success Location : New York Compensation : This position is a base salary plus bonus with OTE ranging anywhere from $125,000 to $175,000.
Company Overview : allwhere provides compani...[show_more]
The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products.
The team guides overall valu...[show_more]
About the Role : The Customer Success team is a dynamic global organization where the work evolves daily.The team develops and executes data-driven processes to deliver a world-class customer experi...[show_more]
Our Client Success Group is a team of post-sale experts who work with Wall Street Journal Barron's Group custom content clients to ensure smooth and successful execution of our multifaceted program...[show_more]
Senior Manager, Onboarding Success.Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record.Were a tech...[show_more]
From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, Impact.Its award-winning productsPerformance (affiliate), Creator (influencer), and Advocate (custo...[show_more]
Director - Customer Success Manager.Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology.
We are on a mission to fundamentally transform the viewin...[show_more]
The application window is expected to close on : January 16th, 2026.Note : Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.The posi...[show_more]
Protecting and building a future shaped by original ideas, innovations, and creativity.As a leading online brand protection solution, we help global brands identify and remove counterfeits and pira...[show_more]
Federato is on a mission to defend the right to efficient, equitable insurance for all.We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the...[show_more]
Senior Customer Success Manager.Changing the world through digital experiences is what Adobe's all about.We give everyonefrom emerging artists to global brandseverything they need to design and del...[show_more]
Senior Enterprise Customer Success Manager
Outreach • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Success Manager, US
Ometria • New York, NY, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Senior Manager, Enterprise Customer Success Management
Clio • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Success Manager
Pacvue • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior / Lead Customer Success Manager
RedTech Recruitment Ltd. • Manhattan, NY, us
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Senior Client Success Manager
EnergyHub • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Success Manager
COMPLY • New York, New York, United States, 10001
[job_card.full_time]
[last_updated.last_updated_variable_days]
Manager, Customer Success
allwhere • New York City, NY, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Senior Customer Success Manager, Service Provider
Relativity • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Success Manager
NY Staffing • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Manager, Client Success
NYC Staffing • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Manager, Onboarding Success
Metergy Solutions • New York, New York, United States, 10001
[job_card.full_time]
[last_updated.last_updated_variable_days]
Customer Success Manager
impact.com • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Director - Customer Success Manager
Samba TV • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Success Architect
Cisco Systems, Inc. • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Senior Customer Success Manager, US
Marq Vision Inc. • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
Federato • Brooklyn, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Customer Success Manager
Adobe • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]