Position Overview
The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast providing training, occupational medicine, and innovative solutions to industry. The Customer & Health Service Representative plays a critical role in supporting training, customer service, and occupational health services across the organization. This position combines responsibilities from eLearning lab proctoring, customer service scheduling, and occupational health testing to ensure seamless operations and high-quality service delivery. The specialist will work closely with trainees, instructors, and medical staff to maintain compliance, efficiency, and professionalism in all assigned tasks.
Essential Job Responsibilities
Training & eLearning Support
Customer Service & Scheduling
Occupational Health Services
Preferred Skills & Qualifications
Strong customer service and communication skills (written and oral).
Requirements
High school diploma or GED.
Entry-level proficiency in Microsoft Word, Excel, PowerPoint, and Internet Explorer.
Basic knowledge of computer hardware and software.
Willingness to travel and work at different locations as needed.
Completion of required certifications (NIOSH, CAOCH, drug/alcohol testing) within designated timeframes.
Physical Demands
While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
This job is typically in a training lab or clinic like office environment and will also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reporting Responsibilities
The Customer & Health Services Representative reports directly to the supervisor of operations. This position does not have direct reports.
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