Business Operations Assistant

will collaborate closely with other team members to make sure that all administrative tasks are completed accurately and on time.

Essential Duties and Responsibilities:

• Provide general administrative support across all departments and functions.
• Assist with monitoring company service boards and open support tickets as needed.
• Gather, collect, process and organize documents and data.
• Perform data entry and database management.
• Assist with company phone coverage; receive inbound phone calls and direct/transfer calls to the appropriate departments and resources.
• Handle incoming and outgoing correspondence.
• Handle customer inquiries and provide support as needed.
• Support front and back-office staff with administrative tasks.
• Assist with project management tasks.
• Assist with scheduling and calendar management.
• Contribute to process improvement initiatives to improve operational efficiency.
• Coordinate with internal department members to ensure seamless workflow.
• Help coordinate office supplies and inventory management.
• Prepare reports and presentations as needed.
• Help coordinate meetings and conference calls.
• Maintain office files, documentation and records.
• Maintain confidentiality of sensitive information.
• Ensure compliance with company policies and procedures.
• Assist with event planning and coordination.
• Perform other duties as assigned.

Successful candidates will have:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in an administrative or clerical role.
• Knowledge of office equipment and procedures.
• Ability to learn new software and systems quickly.
• Experience with data entry and database management.
• Experience working under pressure and meeting deadlines.
• Proven ability to handle multiple tasks and prioritize effectively.
• Ability to work independently and as part of a team.
• Customer service-orientation with a positive attitude.
• Discretion and confidentiality in handling sensitive information.
• Flexibility and adaptability to changing priorities.
• Ability to maintain a professional demeanor at all times.
• Willingness to take on additional responsibilities as needed.

Skills and Competencies:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational and time-management skills.
• Strong attention to detail and high level of accuracy.
• Strong written and verbal communication skills.
• Strong problem-solving skills.
• Strong interpersonal skills.
• Typing and general computing skills.
• Strong work ethic.
• Passion for administrative work.
• Experience using PSA, CPQ and CRM tools is a plus.