Assistant Program Director

Job Description

Job Description

Description :

Title : Assistant Program Director

Reports To : Director of Programs & Impact

Salary Range : $76k-$82k DOE

Employment Type : Full-Time Exempt

About us :

Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown to offer low-barrier, housing-focused 24 / 7 shelter for unaccompanied adult women, transgender and non-binary people, supportive housing for formerly chronically homeless individuals with disabilities, and a robust suite of wrap-around services, including on-site behavioral healthcare. The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing.

At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness. In addition to a shelter, we are a community that not only meets people’s basic needs and provides access to housing resources, but we also provide clients with a supportive community in a therapeutic environment so they can begin to heal from the trauma of homelessness and are more successful in maintaining housing and stability once they graduate from our programs. We are client-centered and strengths-based in our approach and practice of harm-reduction and trauma-informed models of care in all our programs. Our engagement with one another is rooted in our values of hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for each community member, including staff and volunteers. Those who share these values are passionate about working with people in crisis, and ending homelessness may be a great addition to our diverse and talented team.

Job Description :

The Assistant Director (AD) directly supervises our Operations Manager and Program Manager, who collectively oversee all shelter and housing staff members. This position is required to regularly monitor staffing levels and performance, program outcomes, shelter maintenance, and represent the organization to external stakeholders, including Board members, government officials and agencies, funders, and other nonprofit partner organizations. The AD is a member of the leadership team, which includes the Director of Programs and Impact, Director of Development and Communications, Director of People and Culture, Director of Business and Finance, and the CEO. Together with the leadership team, the AD helps drive strategic initiatives and serves as a leader to staff across the organization. This position provides vacation relief and on-call support for the operations supervisory team.

Requirements :

• Directly supervises the Operations Manager, who manages three supervisors and the shelter assistant team, and all shelter and housing day-to-day operations.
• Directly supervises the Program Manager, who manages all TDP case managers, including rehousing case managers, the housing navigator, and supportive housing case managers.
• Directly supervises the Clinical Supervisor, who manages the Behavioral Health Counselor and Group Facilitator.
• Works in partnership with the Group Facilitator to ensure the provision of on-site life skills programming, training, and therapeutic groups.
• Supports shift supervisors in ongoing supervision of shelter assistant staff.
• Ensures services are provided in a trauma-informed manner and environment.
• Ensures safe, effective, and hygienic operations of the shelter.
• Oversees, updates, and communicates all housing and shelter policies and procedures
• Supports the Operations Manager in maintaining staff schedules to meet the needs of shelter and supportive housing operations.
• Regularly tracks and evaluates program data, including use of HMIS.
• Supports Operations and Program Managers in budgetary oversight.
• Oversees grievance and appeals policies and processes.
• Provides vacation relief for on-call staff, stepping into on-call duties when a regular member of the on-call rotation is unavailable.
• Provides ongoing training and professional development opportunities for staff.
• Represent TDP externally with a variety of stakeholders.
• Co-facilitates weekly supervision team meetings with the Director of Programs and Impact.
• Oversees shelter maintenance and facilities partnership with Ohana.
• Oversee changes and updates to the shelter operations manual.
• Supports Programs and Operations Managers in planning and facilitating monthly operations team meetings.
• Provides backup payroll support in the absence of a manager.
• Participate in weekly Director’s meetings and bi-monthly leadership meetings.
• Attends weekly manager meetings and workshops with the Director of Programs and Impact.
• Additional responsibilities as needed.

Preferred Qualifications

Benefits :

The Delores Project offers a generous benefits package including 13 paid holidays, birthday pay, generous Paid Time Off, medical / dental / vision / life / an optional flex-spending account, free RTD Ecopass, and an optional Simple IRA / Roth IRA with a 3% employer match. Kindly human, NB Pet Telehealth, Pet Care, Optional Voluntary life insurance, Optional Legal Shield, Optional ID Shield, WFH Flexibility. Plus receive $150 signing bonus before your first paycheck. This signing bonus is subject to all applicable state and federal taxes and withholdings

Working Conditions :

This position works with and supports a residential environment including walking, standing, sitting, lifting up to 30 pounds, carrying, pushing, pulling, bending, reaching, balancing, stopping, and kneeling. Work also includes manual dexterity for typing and operating a computer, holding, grasping, and turning objects. Work also requires the ability to speak and use normal or aided vision or hearing. Hazards may involve exposure to common household chemicals, loud noises, and exposure to illness and / or unsanitary hygiene.

The Delores Project is an equal-opportunity employer dedicated to a policy of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, BIPOC individuals, Hispanic / Latinx individuals, Indigenous people, LGBTQIA+ candidates, and / or those with lived experience of homelessness and poverty are strongly encouraged to apply.

All applications must be submitted by Wednesday December 31st, 2025