Job description
A Delivery Director oversees project and service delivery responsible for strategic planning efficient execution team management client relationships and financial performance Key responsibilities include developing delivery strategies ensuring quality and customer satisfaction managing budgets and risks and mentoring project teams This senior role requires strong leadership strategic thinking crossfunctional collaboration and excellent stakeholder management to achieve organizational and client goals
Core Responsibilities
Strategic Vision Execution
Develop and execute strategic plans for service or project delivery setting the vision and ensuring alignment with business objectives
Project Service Delivery Oversight
Lead and oversee the planning execution and testing phases of projects ensuring highquality deliverables
Client Stakeholder Management
Build and maintain strong relationships with clients serving as a point of escalation managing expectations and identifying opportunities for new business
Team Leadership Development
Recruit manage mentor and develop experienced delivery and project management teams fostering a culture of accountability and continuous improvement
Financial Risk Management
Manage project budgets ensure profitability and proactively identify and mitigate risks that could impact project success or client satisfaction
Performance Quality Assurance
Establish Key Performance Indicators KPIs monitor project performance and implement quality control processes to ensure services meet high standards
Process Optimization
Drive the transformation of service delivery through process improvements technology leverage and the adoption of agile methodologies
Key Skills Qualities
Leadership Ability to lead motivate and develop teams
Strategic Thinking Capacity to define and execute longterm delivery strategies
Client Focus Deep understanding of client needs and a commitment to ensuring satisfaction
Communication Excellent communication skills to manage internal and external stakeholders effectively
ProblemSolving Strong analytical skills to handle complex issues manage disputes and find optimal solutions
Business Acumen Ability to understand contracts manage financial aspects and support sales opportunities
Skills
Mandatory Skills : Stakeholder ManagementBenefits ManagementPursuit / Proposal ManagementRisk / Crisis ManagementProject GovernanceAccount Management & Mining
Good to Have Skills : Benefits Management Risk / Crisis Management Account Management & Mining
Key Skills
Business Process,VMware,Cloud,HTML5,Windows,Project managements,AWS,Infrastructure,Web Services,JQuery,Java,Computer Engineering,Solutions design,Technical Solutions,Analytics
Employment Type : Full Time
Experience : years
Vacancy : 1
Solution • Erlanger, Kentucky, USA