Service Delivery Manager

Job Description

Job Description

Our Company

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We’re committed to designing jobs that are sustainable, flexible, and aligned with your strengths — because we know that when work works for people, people do their best work.

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A brief summary

Gravity Media is currently recruiting for a Service Delivery Manager. Based at our client’s premises in Washington, the Service Delivery Manager will work with our broadcast team in the delivery of Gravity Media’s scope of services to the client. We operate in a partnership with our client, ensuring that people are front and center of what we do. The successful candidate must have strong leadership skills and ensure accountability is taken for crewing both permanent and flexible resources.

What you’ll be responsible for

Client Management

• Prioritize stakeholder request for resources as directed by the client.
• Manage client expectations for people pipeline and delivery of people resources.
• Communicate the status of bookings with appropriate stakeholders where appropriate.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.
• Build a knowledge base of each client's business, processes, systems and objectives.
• Identify opportunities for improvement and make constructive suggestions for change.
• Act as a single regional point of contact for client management when dealing with personnel issues.
• Provides detailed reporting and metrics around service performance and execution to support the
• Management Business Review process.
• Ensure the timely and accurate processing of invoices to the client.
• Daily reporting of working hours and overtime to the client for each department to ensure the invoicing process is accurate and approved.

Production Management

People Management

Talent / Crew Booking

Business Development

Health & Safety :

Ensuring that all company risk assessments are observed where applicable to your role, taking ownership of improvements and escalating concerns where necessary.

This role is for you if

Experience Profile

COMPETENCIES

This job description is a written statement of the essential characteristics of the job and is not intended to be a complete, detailed account of all aspects of the duties involved. Gravity Media is an equal opportunities employer and aims to ensure that no job applicant or employee receives less favorable treatment on the grounds of any protected characteristics.