Associate Customer Service Representative Spanish Bilingual Everyday Banking

Associate Customer Service Representative

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Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow your career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.

In this role you will :

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

Regularly receive direction from supervisor and escalate questions and issues to more senior employees

Interact with team on basic information, plus internal or external customers

Required Qualifications :

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Bilingual reading, speaking, and listening proficiency in Spanish / English

Desired Qualifications :

Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues

Ability to execute in a fast paced, high demand, metric driven call center environment

Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy

Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers

Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information

Knowledge, understanding and experience of internet, mobile, and social media technology

Job Expectations :

Must be able to attend full duration of required training period

This position is not eligible for Visa sponsorship

Ability to work additional hours as needed

Schedule may be eligible for a shift differential under the terms of the shift differential policy

Must work on-site at the location posted

Must complete and pass required language assessment

Training Schedule :

You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.

Training class starts on 1 / 5 for 7 weeks. Training hours are 8 : 30 a.m.

5 : 00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.

We're open from Sunday - Saturday, 6 : 00 a.m.

12 : 00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.

Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Compensation :

Starting rate $20.00 per hour

Posting Location :

401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.