Sr. Program Manager, Partner Success, eero Partner Success

eero’s Partner Success team is looking for a detail-oriented Sr. Program Manager to drive critical initiatives with our largest Internet Service Provider partners (ISPs), ensuring eero provides our ISPs with compelling value and enabling eero to strengthen and grow these important, strategic accounts. This senior position combines customer-facing and internal program management responsibilities and is in charge of coordinating seamless integration, project execution, and collaboration across internal and external teams. In this role, you will partner closely with Principle Partner Success Managers to deliver exceptional results by meticulously tracking and documenting project deliverables and managing cross-functional coordination while maintaining a professional demeanor in high-visibility settings. You will be responsible for leading teammates and external ISP personnel to deliver projects on or ahead of schedule, and will be required to see around corners to anticipate and head-off potential delays and roadblocks.

Key job responsibilities
- Own end-to-end program management for critical initiatives with eero’s largest ISP partnerships, including tracking and managing partner integrations, deliverables, and timelines with exceptional attention to detail.
- Partner closely with Principle Partner Success Managers to drive strategic initiatives, ensuring ISP partnerships are successful and mutually beneficial.
- Maintain and update partner-facing documentation, ensuring accuracy, clarity, and accessibility to support seamless collaboration.
- Facilitate cross-functional collaboration by bringing together the right internal teams (e.g., engineering, product, marketing) to deliver on partnership commitments.
- Ensure alignment between eero’s product roadmap and partner needs, advocating for solutions that enhance customer and partner experiences. Document product requirements for review and prioritization.
- Track and follow up on partner feature requests and support tickets to ensure timely resolution and maintain clear communication with partners on progress.
- Participate in customer and partner meetings, including executive Quarterly Business Reviews (QBRs), to present progress, address challenges, and identify growth opportunities.
- Identify, design and pursue opportunities to expand partnerships, driving innovation and value for both eero and our ISPs.
- Monitor and report on partnership performance metrics, providing actionable insights to internal stakeholders and partners.
- Represent eero with a high level of professionalism in all partner interactions, fostering trust and long-term relationships.

About the team
Partner Success is part of eero’s Operations team and is responsible for ensuring enterprise partners can onboard efficiently, escalate concerns easily, and ultimately deploy eero successfully to their customers. Along the way, we review partner requests, ensure eero teams are aligned on requirements, and drive cross-functional efforts to meet external commitments. We help our partners develop their eero deployment strategy, manage their purchase and promotion agreements, and drive business performance.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience in complex problem solving, and working in a tight schedule environment
- Experience leading process improvements
- Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

- Bachelor's degree, or MBA in business, data science, public administration, finance, engineering, human resources or related field
- Familiarity with WiFi technology, networking, or ISP operations is highly desirable but not mandatory.
- Proficiency with project management tools (e.g., Asana, Jira, or similar) and documentation platforms.
- Prior experience at Amazon or a similar fast-paced, customer-obsessed company is a plus.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.