Data Acquisition Analyst – Utilities & Suppliers

Duties:

Area / DL: UBM Supplier Calls |
Role Summary:
• Responsible for managing complex supplier interactions related to billing disputes, late fees, payment negotiations, and service continuity risks. Acts as an escalation point supporting operations and CRMs.
Key Responsibilities:
• Investigate billing disputes (BBFs) and late fees, advising operations on acceptance or rejection.
• Negotiate payment terms, extensions, and penalty waivers with suppliers.
• Resolve energy and water disconnection notices, identifying root causes and preventing service interruption.
• Request missing invoices and ensure proper processing.
• Update registration data with suppliers and maintain internal login/control records.

Skills:

Profile & Skills:
· Ability to communicate in English via phone calls
· Experience in invoice processing, data acquisition, or supplier operations.
· Strong attention to detail and process discipline.
· Familiarity with supplier portals, spreadsheets, and document platforms.

EEO:

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