Lead Operations Engineer

A company is looking for a Lead Operations Engineer to troubleshoot and maintain VoIP services.

Key Responsibilities

Troubleshoot and resolve SIP / VoIP call failures and analyze SIP ladder diagrams

Investigate routing / service logic issues on various platforms and provide hands-on support for Ribbon SBCs

Collaborate with internal teams to address IP network-related problems impacting voice services

Required Qualifications

Minimum 5 years of experience supporting SIP and VoIP technologies

Proficiency in reading SIP ladder diagrams and understanding session parameters

Strong knowledge of IP networking fundamentals, including routing and switching

Hands-on experience with Ribbon SBC platforms and voice infrastructure

Experience with Linux OS and familiarity with APIs (SOAP, JAVA, JSON, XML)