Dispatch Manager

Dispatch Manager Opportunity

Are you a results-driven leader with a passion for optimizing operations and driving team performance? Do you thrive in a fast-paced, high-energy environment where you can make an immediate impact? If so, F.H. Furr has the perfect opportunity for you!

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical is a premier service provider with over 1,000 employees and more than 600 trucks on the road. We pride ourselves on delivering top-notch customer service and maintaining a high-energy, team-oriented culture. We are currently seeking a Dispatch Manager to oversee our dispatch operations in the Maryland market based out Rockville, MD.

What You Will Be Doing :

• Oversee and manage dispatch operations for the Maryland market, ensuring efficient technician routing and job completion
• Lead, coach, and develop a team of dispatchers to maximize productivity and maintain a high level of customer satisfaction
• Monitor call volume, schedule efficiency, and technician performance to optimize workflow and minimize downtime
• Work closely with service managers and field technicians to ensure seamless communication and execution of jobs
• Implement and refine dispatching strategies that enhance customer experience and operational efficiency
• Utilize dispatching software and analytics to track KPIs and make data-driven decisions
• Resolve escalations, dispatch conflicts, and service challenges in a proactive and professional manner
• Foster a culture of accountability, teamwork, and continuous improvement within the dispatch team

What We Are Looking For :

What We Offer :

If you are ready to take the next step in your career and join a company that values leadership, efficiency, and customer service excellence, apply today! We cannot wait to meet you!

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.

Posted Min Pay Rate : USD $95,000.00 / Yr.

Posted Max Pay Rate : USD $125,000.00 / Yr.