Inbound / Outbound Call Center Representative

Job Description

As an Applicant Services Representative, you'll support individuals going through the background screening process by communicating with applicants via phone and email, gathering information, and assisting with documentation in a fast-paced call center environment.

This is an on-site position located in Warminster, PA. We are seeking the shift of M-F 10am-6pm, 12pm-8pm or 2pm-10pm. This position pays $16hr.

Responsibilities :

• Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
• Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
• Compose professional emails in a quick and efficient manner
• Review and evaluate documentation and information needed for the background screening process
• Communicate with applicants via email and phone regarding their background checks and complete further required research
• Maintain and document detailed notes in system regarding correspondence with applicants

Required Skills :

Education :

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits :

Additional Information :

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.