Bilingual Workforce Development Case Manager

Bilingual Workforce Development Case Manager

Position : Workforce Development Case Manager

Pay Rate : $22.73 - $27.25

Status : Non-Exempt

Last Revised : August 2025

Definition :

The Bilingual Workforce Development Case Manager provides wraparound case management services to youth engaged in workforce development programming within the Youth Support and Intervention Department. This role supports young people participating in programs such as Continued Success, Washoe YouthBuild, Redfield Academy, and other education and workforce initiatives.

The Case Manager works closely with youth, families, employers, educators, and community partners to identify strengths, address barriers, and connect participants with employment, training, and educational opportunities. Services emphasize a strengths-based, family-driven, and collaborative approach rooted in The Children's Cabinet's wraparound model.

Supervision :

This position has no direct supervisory responsibilities.

Duties

Develop a thorough understanding of the agency's mission, strategic focus areas, and overall objectives, actively contributing to their success.

Read, understand, and consistently apply all agency and department policies and procedures, and adhere to ethical standards and applicable regulations.

Maintain a comprehensive knowledge of agency programs and community resources to provide accurate information and referrals during case management.

Participate in program-related activities, including staff and parent meetings, and events (e.g., field trips, awards ceremonies).

Provide wraparound case management services to youth and families, including intake assessments, individualized service planning, and ongoing progress monitoring.

Conduct career exploration, vocational assessments, and identify workforce pathways aligned with participant interests and goals.

Facilitate access to services and referrals, including mental health, housing, education, employment, and supportive resources.

Provide crisis intervention, de-escalation, and short-term stabilization services as needed.

Guide youth and families through systems such as education, workforce, and social services.

Maintain accurate documentation and case notes in approved databases in compliance with agency and program standards.

Prepare and submit monthly reports, eligibility documentation, and case summaries.

Provide transportation for youth and families when required.

Develop and maintain partnerships with local employers, training providers, and community organizations to expand workforce opportunities.

Coordinate career-building activities including job shadows, site visits, mock interviews, guest speakers, and informational interviews.

Deliver workshops focused on job readiness skills, including resume writing, interviewing, and workplace etiquette.

Support participants in obtaining industry-recognized certifications (e.g., OSHA-10, ServSafe, CPR / First Aid, CHW, and other stackable credentials).

Match participants with job opportunities aligned to their strengths, interests, and training pathway.

Monitor youth employment placements and conduct follow-up assessments to ensure retention and success.

Provide employer engagement, mediation, and coaching support to address workplace challenges and strengthen retention outcomes.

Assist with program marketing and outreach to prospective employers and partners.

Participate in community workforce initiatives, coalitions, and recruitment events to strengthen program impact.

Minimum Qualifications Needed

Knowledge of :

Positive youth development and adolescent behavior

Education systems, especially for at-risk youth

Community agencies and resources

Case management and wraparound principles

Trauma-informed care and crisis response

Special education, graduation plans, and IEP processes

School attendance laws and intervention strategies

Ability to :

Keep appointments punctually, be organized and demonstrate follow through

Express ideas clearly and concisely both orally and in writing

Adhere to schedules and specific timetables

Use good organizational skills and the ability to be task-oriented

Work with families of diverse backgrounds and beliefs and adapt service delivery accordingly

Problem-solve in stressful situations

Use excellent inter-personal skills, including intangible qualities (e.g., friendliness, openness, non-judgmental attitude, enthusiasm, empathy etc.)

Work collaboratively with staff, school district personnel, and community agencies

Perform all job duties including being able to lift up to 40lbs, walking up or down stairs, and sitting at a computer for long periods of time.

Serve as a role model (positive attitude, professional dress, demeanor, and behavior

Work as a member of a multidisciplinary team

Special Requirements

Bilingual (English / Spanish) is required.

Able to pass complete background check.

Bachelor's degree preferred in Related Field or equivalent combination of education and experience in early childhood through adolescence.

Must have reliable vehicle for work and clean driving record

Must possess a valid Nevada Driver's License, and proof of insurance for utilizing a personal vehicle for company business.

Work requires some weekend and evening hours.

The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, veteran status, color, religion, national origin, age, handicap, familial status, political affiliation or beliefs.

It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and the Children's Cabinet.