Implementation Manager

About The Company

A hypergrowth Series B AI SaaS startup, backed by top-tier venture capital firms, is hiring a Founding Implementation Manager to help build and scale its customer implementation function. The company is growing quickly, and this role sits at the center of that growth, with real ownership over how customers are onboarded and set up for success. You'll have a direct hand in shaping implementation processes, working closely with product and engineering, and seeing the impact of your work from day one as the platform and customer base scale.

Key Responsibilities

• Lead the implementation process for new customers from kickoff through full go-live
• Own end-to-end implementation planning, timelines, milestones, and delivery across assigned accounts
• Manage customer data migrations from legacy systems based on defined requirements and success criteria
• Configure the platform to align with customer workflows and business needs
• Serve as the primary point of contact for customers during the implementation phase
• Deliver customer training sessions to ensure users are confident and effective using the platform
• Partner closely with Product and Engineering to communicate bugs, usability issues, and enhancement requests
• Proactively identify risks, blockers, and scope changes, and drive resolutions
• Develop, document, and continuously improve implementation playbooks, best practices, and internal processes
• Ensure a smooth handoff from implementation to post-go-live customer success and support teams

Experience