Supervisor - Cage

Description

Why Bally's :

Welcome to Bally's Chicago Casino, where our management team brings extensive and diverse expertise in development, construction, and hospitality management. We are dedicated to a focused vision, unwavering values, and bold long-term strategies, which have solidified our enduring reputation for reliability and professionalism in the industry. At Bally's Chicago, we pride ourselves on our collaborative approach, ensuring the precise and efficient development and management of our unique food and beverage offerings, which allows us to deliver exceptional results consistently.

This is an exciting time to join Bally's Chicago team as we forge forward with building our legendary and one-of-a-kind 1.8-billion-dollar project right on the historic Chicago River. Be a part of history!

The Role :

As a Cage Supervisor, you will support all cage operations. In addition, you will ensure the team adheres to company and state policies and regulatory requirements.

Responsibilities :

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Ensure adherence to all policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Monitor cage procedures to ensure compliance with the company's internal controls
• Closely supervise all cash flow and accompanying transactions into and out of the cage; ensure tight security is maintained in the cage
• Make direct contact, either by phone or face-to-face, with customers when taking credit applications
• Make direct contact with other casinos to obtain and document patron casino credit information
• Authorizes lines of credit
• Review mail-in markers payments, return check logs and return marker logs
• Maintain an accurate cash bank and balance money at the end of each shift; investigate all variances and report discrepancies to management as needed
• Investigate and resolve customer complaints
• Assist with the preparation of daily and weekly reports
• Monitor equipment and inventory supplies for cage operations
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Assist with selecting, training, and developing team members through education, training, coaching, and corrective action
• Perform cage cashier duties as needed
• Perform other duties as assigned

Qualifications :

What's in it for you :

Physical & Work Environment :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!

Qualifications

Education

High School (required)

Experience

1 years : Must have at least one year of supervisory experience (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.