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Director of Client Experience
Director of Client ExperienceChoura Events • Torrance, CA, United States
Director of Client Experience

Director of Client Experience

Choura Events • Torrance, CA, United States
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  • [job_card.full_time]
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The Director of Client Experience (DOCE) plays a critical leadership role in driving Choura’s mission, vision, and core values forward. This is a senior sales and client service role focused on managing the company’s largest and most high-profile projects. The DOCE ensures clients receive every service and product Choura offers—on time, on budget, and with an exceptional standard of care.

Core Responsibilities

  • Support the VP of Division in delivering premium service to key accounts
  • Develop and close new business opportunities aligned with divisional goals
  • Create quotes, manage contracts, and oversee the full sales and service lifecycle
  • Cultivate strong, long-term client relationships—driving year-over-year revenue growth and multi-year contracts
  • Collaborate with Operations to ensure all event details are clearly communicated and effectively executed
  • Align logistical planning and build schedules with clients’ delivery expectations
  • Identify and sell additional services—such as production, design, or creative elements—to enhance project value
  • Co-develop labor and logistics plans in coordination with the Ops team
  • Participate in all key production and pre-event meetings, both internally and with clients

Key Functions

  • Set and manage client expectations with clarity and strategy
  • Identify and resolve ambiguities through proactive communication with clients and teams
  • Uphold and adhere to Choura’s order confirmation process and margin expectations
  • Consistently represent Choura with professionalism, integrity, and excellence

    • Qualifications & Experience

  • Clear personal vision and strong mutual respect for team members
  • Proactive, solution-oriented mindset
  • Proven ability to lead, recruit, and inspire event execution teams

    • Energetic, collaborative, and coachable demeanor

  • Strong professional presence and ethical standards

    • #J-18808-Ljbffr

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    Director Client Experience • Torrance, CA, United States

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