Digital Customer Solutions Manager (Hybrid)

Digital Customer Solutions Manager

As a Digital Customer Solutions Manager, you will oversee global support operations for patient-specific planning and instrumentation software, ensuring timely, compliant, and high-quality service delivery. This role combines strategic leadership, operational excellence, and digital innovation to transform customer support through AI-driven tools and automation.

What You Will Do

• Define and lead global support strategies aligned with customer needs, business goals, and regulatory requirements.
• Oversee daily operations for a multi-tier global support team, ensuring timely resolution of software inquiries and coordination of PSI lifecycle milestones.
• Implement AI-powered tools, automation workflows, and self-service capabilities to optimize scalability and efficiency.
• Manage CRM and support platforms (e.g., Salesforce, JIRA, Freshdesk) and improve workflows through analytics and automation.
• Ensure compliance with medical device regulations (FDA, ISO 13485) and data privacy standards (HIPAA, GDPR).
• Collaborate with engineering, manufacturing, regulatory, and commercial teams to drive operational readiness and process improvements.
• Recruit, develop, and lead a diverse global team, setting clear goals and fostering a culture of accountability and continuous improvement.
• Develop and manage budgets for support operations, tools, and headcount, reporting ROI on automation and AI initiatives.

What You Will Need

Required Qualifications

Preferred Qualifications

$100,500.00 - $215,300.00 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M / F / Veteran / Disability.