Customer Service Representative

Robert Half is seeking dedicated Customer Service Representative to join a company in Urbandale, Iowa. This position involves assisting members of retired teachers and public employee associations with their dental and vision coverage inquiries. As part of a long-term contract opportunity, you will play a key role in delivering attentive and accurate support to enhance customer satisfaction.

Responsibilities:

• Handle inbound calls from members regarding dental and vision coverage obtained through their associations.

• Process payments and provide detailed rate and plan information.

• Submit updates and changes to members' insurance coverage as requested.

• Direct members to the appropriate carrier for claims-related inquiries.

• Utilize multiple systems and screens efficiently while maintaining accuracy.

• Work collaboratively to ensure a consistent and high-quality customer experience.

If you are looking to continue in your customer service-based career, please apply today! Please call 515.706.4974 or apply through our Robert Half website.

Requirements:

• Previous experience in customer service is required, showcasing professionalism and efficiency.

• Call center experience is preferred.

• Proficient in working with multiple computer systems and screens simultaneously.

• Demonstrated ability to deliver accurate and high-quality work consistently.

• Skilled in using Microsoft Office applications.

• Proven reliability and strong attendance record.

• Ability to maintain a solution-oriented approach in challenging situations.

If you are looking to continue in your customer service-based career, please apply today! Please call 515.706.4974 or apply through our Robert Half website.