Equipment Support Specialist I

Description

GENERAL PURPOSE OF JOB :

The Equipment Support Specialist I provides installation and post-sales support to customers, both internal and external, as it relates to equipment manufactured by SCS. Customer support will be conducted via telephone, email, on-site and any other means necessary.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

• Ability to understand technical questions and provide answers / instructions.
• Must be able to travel 25% - 50% of the time, to customer sites both domestic and international, while following corporate travel procedures and policies.
• Must possess a valid passport.
• Must possess a valid driver's license and have a driving record that meets company standards.
• Perform on site installation, start-up, training, retrofit, diagnostic and repair of customer's equipment.
• Train operators and maintenance personnel.
• Troubleshoots and diagnoses equipment malfunctions using a volt meter and other test equipment.
• Provides customers with on site installation, start-up and training assistance.
• Issues and prepares return authorizations for return of goods.
• Hosts customers during customer acceptance of equipment.
• Maintains customer equipment files.
• Supports Coating Center machine maintenance needs.
• Adheres to plant and corporate safety policies.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES :

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS AND / OR EXPERIENCE :

One year certificate from college or technical school; or three to six months related experience and / or training; or equivalent combination of education and experience.

BASIC SKILLS :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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