Damage Manager

Mgr. Damage

The Mgr. Damage is responsible for overseeing all damage processes in Airport and Off-Airport Operations for their respective areas of responsibility. They will report to the Sr Damage Resource Managers and provide oversight for all damage processes to ensure timely, efficient, and accurate damage logging, tracking, and collections. They will spend their day performing damage research and follow up to ensure that we have the proper processes, documentation, and system information to meet repair and collections expectations. For their geography they will be the day-to-day point of contact, fielding calls and inquiries, for the damage process at Hertz. The salary for this opportunity is $70K / yr + bonus potential + company vehicle.

What You'll Do :

• Drive vehicle incident report quality and percentage with customer signatures by providing training, reporting, and working with leadership to create accountability for return staff.
• Monitors damage process and audit to ensure that we are meeting our service level agreements.
• Support the business focus on properly identifying, attributing, repairing, and recovering body damage by audit standard work processes and deliver training on best practices.
• Work to increase body shop availability and vendor network and manage vendor relations by connecting with new shops, following up with current vending, and tracking work in progress metrics across repairs.
• Must be able to work independently create trainings documents, training material and additional reports outside the standard ones provided by the supervisor to meet local business demands.

What We're Looking For :

What You'll Get :

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.