Service Coordinator

Benefits :

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Service Coordinator

Location : Cincinnati, Indianapolis, Raleigh

Company : Shine

About Shine

Shine is a fast-growing home and commercial services company specializing in window cleaning, pressure washing, gutter cleaning, and specialty lighting services. We operate in multiple markets and are building a high-performance, process-driven organization focused on quality, efficiency, and customer experience.

We're looking for a Service Coordinator to play a critical role in keeping jobs running smoothly from booking to completion.

Role Overview

The Service Coordinator is responsible for coordinating daily service operations by ensuring jobs are properly scheduled, crews are prepared, job details are accurate, and customers receive clear communication.

This role is ideal for someone who is organized, detail-oriented, calm under pressure, and enjoys keeping many moving parts aligned.

Key Responsibilities

• Coordinate daily and weekly job schedules across crews and service types
• Ensure all jobs have complete and accurate scope details before dispatch
• Communicate with customers regarding scheduling, arrival windows, and updates
• Confirm crews have the correct job notes, access info, and service expectations
• Adjust schedules due to weather, delays, or last-minute changes
• Monitor job progress and flag issues to Operations leadership
• Assist with job setup, notes, and documentation in company systems
• Support Operations and Sales teams with accurate handoffs

What Success Looks Like

• Crews arrive prepared with no missing job details
• Fewer day-of issues caused by miscommunication
• Customers feel informed and confident before service
• Schedules stay efficient, realistic, and balanced
• Operations leaders spend less time fixing avoidable problems

Qualifications

• Strong organizational and multitasking skills
• Clear, professional communication (phone, text, email)
• Comfortable working with software and learning new systems
• Ability to stay composed and solution-focused in a fast-paced environment
• Detail-oriented with a high sense of ownership
• Prior experience in scheduling, dispatch, operations, or service coordination is a plus

Compensation & Benefits

• Pay : $20-$25 / hour (based on experience)
• Performance-based raises and growth opportunities
• Full-time, stable year-round role
• Opportunity to grow into senior operations or leadership roles as the company scales

Why This Role Matters

This position is a core operational seat at Shine. The Service Coordinator directly impacts efficiency, customer satisfaction, and crew performance. As the company grows, this role grows with it.

Compensation : $20.00 - $25.00 per hour

Do you like people? Do people like you? Then...

It's a great time to shine!

This is your opportunity to forgo a suit, grab a Shine t-shirt, and start helping people while making a living. Let your light shine!

You can be a light for people - helping them stay safe while enjoying and maintaining the largest financial investment of their lives - their homes. You can be a light to your own team of like-minded people. You can be a light in your community and provide the type of services that everyone loves and needs, but don't have the time and expertise to get it done safely and correctly. Choosing to lead by serving is our passion.

Shine Window Care specializes in the following services :

• Window Cleaning
• Pressure Washing
• Gutter Cleaning
• Holiday Lighting

THE SHINE STORY : What started as one guy with a desire to create opportunities for others is now a nationwide family of businesses - working to spread light, caring excellence, and team success. In 1998, Chris Fisher graduated college and set out on a journey to build a company. From one guy with a squeegee, Shine is now a growing national franchise employing great people who make exceptional teams.

Our Franchises Need People Like YOU!

Whether you are already a window cleaning expert or have no experience at all, we are looking for those who display strong character, work ethic, and are driven to be the best! Shine provides all the training, technology, support, and know-how to help you get it done. You bring a smile and a heart for learning and the Shine business will work very well for you. Shine is the name we chose to describe the work we do, the people that do it, and the God we serve.

Our hope and intention is that our communities will see something different in us - something inspiring - something attracting.

Let your light shine!