IT Support Services I - Help Desk

Who we are    COURSER is a partnership platform that helps technology service companies identify and take the next step in growth.

Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative.

Our team dedicates their time working together to provide phenomenal experience for our customers.

Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.      IT Support Services I-Help Desk    We are looking for a skilled IT Support Services I-Help Desk professional to join our team and deliver outstanding technical assistance to our employees and clients.

The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems.

This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.    Key Responsibilities :

• Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.   Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.  Install, configure, and update operating systems, software, and hardware for new and existing users.  Manage user accounts, including setting up new accounts, handling password resets, and managing permissions.  Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.  Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.  Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.  Collaborate with other IT team members and escalate complex issues to senior engineers as needed.  Support IT projects such as system upgrades, software deployments, and network expansions.  Ensure security measures are followed to protect the integrity of data and systems.    Key Qualifications :   +2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology. network and endpoint security, TCP / IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.    Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers    Excellent computer proficiency (MS Office - Word Excel and Outlook)   Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service    Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices    High School diploma or GED required    Associate degree preferred   Preferred Experience :   Experience with ConnectWise   Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).  Experience with cloud platforms like AWS, Azure, or Google Workspace.  Knowledge of ITIL practices and IT service management.     What we do for you   At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths.
• We encourage innovation and challenging the status quo.
• With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.       Benefit Highlights   Competitive benefits package, including medical, dental, vision, and life insurance   401k match    Unlimited vacation time  10 Holidays including your Birthday and a Floating Holiday!    Healthy Lifestyle reimbursement    Amazon Prime reimbursement   40 Hours for Volunteer Time    Paid Parental Leave  Reimbursement for ongoing education and certifications  Learning and development programs        Powered by JazzHR