Talent.com
Payroll Partner Service Advocate
Payroll Partner Service AdvocatePie Insurance • Washington, DC, US
Payroll Partner Service Advocate

Payroll Partner Service Advocate

Pie Insurance • Washington, DC, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Payroll Partner Service Advocate

The Payroll Partner Service Advocate is a key role for Pie's Payroll Partner team. This is a mid-level customer service team member who focuses on routine to advanced customer issues and resolves concerns and requests from payroll partners and insureds.

How You'll Do It

Provide responsive, timely, and relevant service to payroll partners :

  • Handles phone, email, and platform-based communication with payroll partners and cross-functional stakeholders to provide excellent customer service,
  • Maintains SLA's set by Payroll Partner Ops team in a consistent and efficient manner.
  • Works as a team member to handle :
  • Policy Issuance
  • General questions
  • Follow-Up Communication
  • Respond within 24 hours or less to requests from payroll partners
  • Cancellation requests from insureds and partners
  • Renewal policy management
  • Urgent payroll partner customer and partner escalations.
  • Complex payroll partner customer and partner questions.

Model the behaviors and strategies necessary to successfully interact with and resolve routine to advanced issues for payroll partners in all channels :

  • Applies advanced level of Workers Comp training and knowledge to policy, billing and agency questions, concerns, and production.
  • Build relationships with partners and internal teams to provide consistent, excellent communication with customers.
  • Seek resolutions to issues while also anticipating ways in which to prevent future issues.
  • Voices the payroll partner's needs and advocates for the customer and their perspective.

    • Lead ongoing training and on-boarding for personal and peer growth :

  • Support the on-boarding and training of Pie's newest hires and teams, including process training, feedback and occasionally building out resource and training material.
  • Assist in testing and training of new processes and systems when rolled out to the Payroll Pod.
  • Maintaining library of SOPs and training materials.
  • Complete other duties as assigned.

    • The Right Stuff

  • A high school diploma or GED is required.
  • Associate degree, trade or technical school certificates, or bachelor's degrees are preferred.
  • 1+ year in a high-volume customer contact environment is required.
  • 1+ year of insurance customer service, administrative, or sales experience is required.
  • 1+ year Payroll Partner customer service experience is preferred.
  • Demonstrated problem-solving skills to develop sound processes and workflows. Ability to build solutions by designing win / win solutions :
  • Ability to navigate and solve advanced to complex issues within all of Pie's platforms.
  • Has the ability to think ahead and identify obstacles that may be hidden.
  • Proficient communication skills to build strong and lasting relationships : able to clearly and professionally communicate with customers both verbally and in written form. Learning to present your own views in a direct and open manner.
  • Knowledgeable about work products and can complete requests with advanced speed, accuracy, and consistency - reducing hand-offs wherever possible.
  • Intermediate problem solving skills to be able to resolve simple to moderately complicated problems quickly and effectively with little guidance. Often applies analytical and critical thinking skills within their role.
  • Developed self-direction and responsibility for own tasks, deliverables and timelines.
  • Ability to work in a team environment, develop and sustain collaborative working relationships. Learning to consider the needs of stakeholders and fully commit to a decision made.
  • G-Suite Tools, Salesforce, Payment Processing Systems, and Slack are highly preferred.

    • The use of AI in Application Review : To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.

    Base Compensation Range : $23.50 - $28 USD

    Compensation & Benefits

  • Competitive cash compensation
  • A piece of the pie (in the form of equity)
  • Comprehensive health plans
  • Generous PTO
  • Future focused 401k match
  • Generous parental and caregiver leave
  • Our core values are more than just a poster on the wall; they're tangibly reflected in our work

    • Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we've identified a talented individual who we'd like to be a Pie-oneer, we work hard to present an equitable and fair offer. We look at the candidate's knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

    Location Information

    Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.

    Additional Information

    Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here, and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First : Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report Pie's Ford Pro Insure Coverage expanded to Pennsylvania and Texas

    [job_alerts.create_a_job]

    Partner • Washington, DC, US

    [internal_linking.related_jobs]
    HRIS and Payroll Specialist

    HRIS and Payroll Specialist

    Mindoula • Washington, DC, US
    [job_card.full_time]
    Mindoula is a next generation population health management company that identifies, engages, and serves populations with complex behavioral health, medical, and social challenges across the continu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Human Resources and Labor Relations Manager

    Human Resources and Labor Relations Manager

    Housing Opportunities Commission • Kensington, MD, United States
    [job_card.full_time]
    Human Resources & Labor Relations Manager : .The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County's need for affordable housing.HOC ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Specialist / Senior Specialist, Payroll

    Specialist / Senior Specialist, Payroll

    United Therapeutics • Silver Spring, MD, United States
    [job_card.full_time]
    California, US residents click here ().The job details are as follows : .We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation.Our public...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist (PT) - $2,288 per week in Silver Spring, MD

    Travel Physical Therapist (PT) - $2,288 per week in Silver Spring, MD

    AlliedTravelNetwork • Columbia, Maryland, US
    [job_card.full_time]
    AlliedTravelNetwork is working with Triage Staffing LLC to find a qualified Physical Therapist (PT) in Silver Spring, Maryland, 20901!. Travel Rehab : Physical Therapy Silver Spring.Location : ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Community Lending Specialist (Hybrid - 2 roles : Reston, VA / Laurel, MD)

    Community Lending Specialist (Hybrid - 2 roles : Reston, VA / Laurel, MD)

    Atlantic Union Bank • Laurel, MD, United States
    [job_card.full_time]
    This role will play a pivotal role in engaging and connecting Atlantic Union Bank with the local community while driving mortgage and consumer lending to produce mortgage loans through community pa...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Private Wealth Advisor, Practice Lead (Personal Strategy) - Washington DC region

    Senior Private Wealth Advisor, Practice Lead (Personal Strategy) - Washington DC region

    Empower Retirement • Washington, DC, United States
    [job_card.full_time]
    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Principal - Comptroller Program (Top Secret Clearance Required)

    Principal - Comptroller Program (Top Secret Clearance Required)

    St. Michael's Inc. • Fort Belvoir, VA, United States
    [job_card.full_time]
    Do you currently have a Top Secret clearance? Do you have experience in overseeing financial management, accounting and audit support functions in support of Department of Defense (DoD) programs? D...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Certified Payer Enrollment Specialist

    Certified Payer Enrollment Specialist

    VirtualVocations • Alexandria, Virginia, United States
    [job_card.full_time]
    A company is looking for a Revenue Cycle Payer Enrollment Specialist who will coordinate and manage the payer credentialing process for healthcare providers. Key Responsibilities Coordinate, compl...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Palliative Care Clinical Therapist

    Palliative Care Clinical Therapist

    Inova Health System • Alexandria, VA, United States
    [job_card.full_time]
    The Palliative Medicine & Comprehensive Care program is seeking a Palliative Clinical Therapist to join our dynamic team!. The palliative interdisciplinary team at Inova Mount Vernon Hospital includ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Payroll Specialist

    Payroll Specialist

    CFS • Bethesda, MD, US
    [job_card.full_time]
    Our client is seeking an experienced Payroll Specialist to centralize and manage payroll for 45 multistate locations.This role is ideal for someone comfortable with high-volume processing and suppo...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Travel Occupational Therapist (OT) - $1,831 per week in Lutherville Timonium, MD

    Travel Occupational Therapist (OT) - $1,831 per week in Lutherville Timonium, MD

    Medical Solutions • Columbia, Maryland, US
    [job_card.full_time]
    A facility in Lutherville Timonium, MD is seeking its next amazing OT (Occupational Therapist).Read on if this sounds like your perfect fit!. Nurses and allied healthcare professionals are in high d...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) - $2,288 per week in Silver Spring, MD

    Travel Physical Therapist (PT) - $2,288 per week in Silver Spring, MD

    Triage Staffing LLC • Columbia, Maryland, US
    [job_card.full_time]
    Travel Rehab : Physical Therapy Silver Spring.Location : Silver Spring.Shift Details : 8H Days (12 : 00 AM-12 : 00 PM).Length : 26 WEEKS 26 weeks. Apply for specific facility details.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Human Resources Benefits & Compliance Analyst

    Human Resources Benefits & Compliance Analyst

    DCS Corporation • Alexandria, Virginia, US
    [job_card.full_time]
    The Human Resources Benefits & Compliance Analyst position plays a critical role in ensuring the organization's adherence to employment laws, regulations, and internal policies.This position report...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Fiscal Policy Advisor

    Senior Fiscal Policy Advisor

    Office of The Chief Financial Officer • Washington, DC, United States
    [job_card.full_time]
    Government of the District of Columbia.Office of the Chief Financial Officer (OCFO).The Office of the Chief Financial Officer (OCFO) is the steward of the Government of the District of Columbia's (...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Occupational Therapist (OT) - $1,700 per week in Lutherville Timonium, MD

    Travel Occupational Therapist (OT) - $1,700 per week in Lutherville Timonium, MD

    AlliedTravelCareers • Columbia, Maryland, US
    [job_card.full_time]
    AlliedTravelCareers is working with Marvel Medical Staffing to find a qualified Occupational Therapist (OT) in Lutherville Timonium, Maryland, 21093!. Specialty : Occupational Therapist.Location : Lut...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Partner Corporate Governance

    Associate Partner Corporate Governance

    Aon • Washington, DC, United States
    [job_card.full_time] +1
    Aon is looking for an Associate Partner, Corporate Governance.The focus on corporate governance has never been higher! We take a holistic approach to every decision made by a company's Board of Dir...[show_more]
    [last_updated.last_updated_30] • [promoted]
    UKG Payroll Consultant

    UKG Payroll Consultant

    Infinite Computer Solutions Inc • rockville, MD, US
    [job_card.full_time]
    Title : UKG Payroll Consultant Work Location : Remote Duration : 12+ Months Job Details : UKG PayrollSupport payroll processes and ensure accurate and timely execution. Collaborate with stakeholders acr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Associate, Payroll

    Senior Associate, Payroll

    Pew Charitable Trusts • Washington, DC, US
    [job_card.full_time]
    Senior Associate, Payroll (Hybrid).The Senior Associate, Payroll Services is a member of the payroll group within the Finance department. Payroll Services is responsible for processing, payroll tax ...[show_more]
    [last_updated.last_updated_30] • [promoted]